Quality Improvement Fundamentals: A Design Thinking Approach

In this one-day workshop, you will engage with fundamental Quality Improvement principles, work on real challenges that you face, and apply human-centered design to your work. In addition to training you on core concepts, you will acquire tools to help you identify, refine, and scale improvements - the session is highly interactive and is focused on helping you ‘learn by doing’.

Why is Human-Centered Design a Good Fit with Quality Improvement?

Human-Centered Design (Design Thinking) helps manage complexity and bring multiple perspectives to the table. It enables deep conversations around past failures and provides a platform for clinicians and frontline staff to share their perspectives. Ultimately, design tools help people focus, align, and nurture creativity. Combining these with a clear implementation plan allows for meaningful change and more effective systems.

Purpose

The purpose of this offering is to create experts in the field of the improvement sciences and to assist you in solving those issues that are most acute at your organization. You will leave this course with a new set of knowledge, tools and a methodology that will move the needle and bring people together on any improvement projects and patient safety efforts you face.

Key Takeaways

• You will leave the course with an in depth understanding of the Model for Improvement and how to run an improvement project
• You will be given our suite of Quality Improvement through Human Centered Design tools which we encourage you to apply to your quality improvement projects
• We will take a real issue you are struggling with at your organization (Applied Learning Project) and cycle it through our quality improvement methodology enabling you to learn these skills while applying them to an issue that matters to you.

Groups of colleagues that register with at least 3 people will receive a discount on tickets and be given the option to work on their own organization as a group. While all attendees will be working on real challenges at their org., teams will have the added benefit of collaboration with colleagues and action plans that are aligned across the team.

Hosted at our design studio in Chicago, this event will include light breakfast options, snacks, and catered lunch from a local restaurant.

Event Venue & Nearby Stays

Do Tank, 15 W. Hubbard St., Chicago, United States