About this Event
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Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
Communication is a part of almost everything we do—whether presenting in a meeting, speaking with a colleague, listening to a family member, or even reacting nonverbally. Every action sends a message.
This Communication Strategies workshop helps learners understand various communication styles and how to use them effectively. By developing practical communication skills, individuals can strengthen workplace interactions, improve collaboration, and positively influence overall organizational performance.
Target Audience
Anyone interested in improving communication skills.
Learning Objectives
By the end of this workshop, You will be able to:
- Recognize common communication challenges that may hinder effectiveness
- Strengthen questioning techniques
- Interpret and improve their non-verbal communication
- Practice active and empathetic listening
- Navigate challenging conversations with confidence
- Communicate assertively in different situations
Prerequisites
None
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Why You Should Attend This Workshop?
Attending this workshop will help you strengthen how you communicate in both professional and personal situations. You will learn to express your ideas clearly, listen actively, and understand the non-verbal cues that shape conversations. The session will equip you with practical tools to handle difficult interactions with confidence and clarity. You’ll also develop the ability to ask better questions, build rapport, and resolve misunderstandings effectively. By the end, you will be more confident, clear, and impactful in every conversation.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module One: The Big Picture
Info: • What is Communication?
• How We Communicate
• Factors That Influence Communication
Module Two: Understanding Communication Barriers
Info: • Common Barriers
• Language Barriers
• Cultural Differences
• Time and Context Challenges
Module Three: Paraverbal Communication Skills
Info: • Power of Pitch
• Role of Tone
• Impact of Speech Speed
Module Four: Non-Verbal Communication
Info: • Insights from the Mehrabian Study
• Understanding Body Language
• Interpreting Gestures
Module Five: Speaking Like a STAR
Info: • Situation
• Task
• Action
• Result
• Summary
Module Six: Listening Skills
Info: • Seven Ways to Improve Listening
• Active Listening Techniques
• Sending Positive Signals
Module Seven: Asking Good Questions
Info: • Open Questions
• Closed Questions
• Probing Questions
Module Eight: Appreciative Inquiry
Info: • Purpose of AI
• Four Stages of AI
• Examples and Case Studies
Module Nine: Mastering the Art of Conversation
Info: • Discussing General Topics
• Sharing Ideas and Perspectives
• Sharing Personal Experiences
• Networking Tips
Module Ten: Advanced Communication Skills
Info: • Understanding Precipitating Factors
• Building Common Ground
• Using “I” Statements
Module Eleven: Wrapping Up
Info: • Words of Wisdom
Event Venue & Nearby Stays
Regus - Bridgeport - Downtown Bridgeport, 1000 Lafayette Boulevard,#Downtown, Suite 1100, Bridgeport, United States
USD 463.26 to USD 566.96
