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People & Team Management, Bangkok, Thailand Contents:
Understanding the role of a manager
• Transitioning from team member to manager
• Understanding the key employment rights of team members
• Understanding the key responsibilities of team members
• Resolving workplace issues as a manager
• Working with the senior manager
Leading and communicating
• Becoming a leader
• Motivating a team
• Successful team communication and meetings
• Giving feedback
• Having difficult conversations
Handling day-to-day tasks
• Day-to-day tasks
• Managing the team and a personal workload
• Setting team goals
• Prioritizing team tasks
• Delegating tasks appropriately and productively
Handling less frequent and/or longer-term tasks
• Performance management and staff appraisals
• Developing team members
• Flexible working requests
• Recruitment and induction
• Monitoring long-term absence
• Managing pre-agreed absences
• Handling a resignation
• Conducting investigations
• Managing discipline and grievance issues
• Working with trade unions
Support and personal development
• Support from a senior manager
• Self-reflection
• Encouraging feedback from the team
• Identifying further skills to develop
• Further information
Team Building:
Characteristics of a Team
• Membership is clearly definable.
• Performance goals are well defined, clear and agreed.
• Interdependency and collaboration are key to success
• Identification changes the thinking from ‘I’ to ‘we’.
• Shared values and principles unite the team.
• Interaction and communication levels are high.
Stages of Team Development
• Forming
• Storming
• Norming
• Adjourning
Systematic Approach to Team Work
• Scope and Expectations
• Briefing, Training
• Performing the Task
• Monitoring and Reviewing
High Performing Team
• Characteristics
• Maintenance
• Causes of low performance
Why Teams Fail
• People
• Communication
• Resources
• Objectives
• Weariness
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Event Venue & Nearby Stays
Bangkok, Thailand