About this Event
Our MasterClass program is three and a half days for sales staff and a weeklong workshop for mid-level managers. The program is designed to provide attendees with the skills and tactics they need to create a differentiated customer experience that results in loyalty and spend. This intensive, highly-interactive program brings both the “how” and the real world into the training room and emphasizes active skills training exercises and skills application.
Please use the link provided to download the Sales MasterClass Packet for more information.
Agenda
Day 1 - 3
- Establishing a Customer Experience Foundation
- Modern Rules of Lead Engagement
- Lead Capture Strategies & Best Practices
- The Inbound Sales Call: Providing an Exceptional Experience
- Inbound Sales Skill Sharpening: Listening for Cues, Building Rapport
- How to Avoid Common Fail Points in Serving Your Customers
- Handling Online Leads and Creating an Exceptional Digital Experience
- Timely Email Templates for Each Stage in the Modern Buying Journey
- KPIs & Time Management Skills for Top Performers
- Creating a Receptive Customer: Common Next-Step Objections
- Implementing the Next-Step TO to Enhance the Buying Journey
- Outbound Sales Skill Sharpening: Overcoming Buying Objections
- Introduction to the DISC Profile Assessment
- The 4 Buying Profiles & How to Identify
- Sales Performance Improvement by Understanding Yourself and Your Buyer
- DISC Principles in Objection Handling & Practical Application
- Sales Skills Sharpening: Mirroring Your Buyer Through THEIR Journey
- Sales Skill Sharpening: Going Deeper in Buying Rebuttals
- Sales Skill Sharpening: Recreating the Showroom Experience - “Out with the OLD”
- LIVE Rebuttal Battles
- Staff Send-off: What will you change tomorrow?
Day 4 (With Dealer Development Add-On)
Management Session
- Leadership or Management: You Set the Tone
- Goal Setting Foundations & Managing by the Numbers
- Leadership Lessons: Leading from the Front
- Building Your Brand & Differentiation
- Applying Your Brand in a Memorable Experience
- Defining Your Unique Value Propositions
- Preparing Your People for Successful Campaigns
- Creating the Customer-Centric Process Map: It’s THEIR Journey
- Grand Finale
If you have additional questions please reach out to our Sales Department at [email protected] or by phone at 866-934-9847.
Note: Registrations are non-refundable.
Event Venue & Nearby Stays
Proactive Dealer Solutions, 12125 Herbert Wayne Ct, Huntersville, United States
USD 2495.00 to USD 2995.00
