Next Generation Customer Experience Workshop

CX is evolving—are you keeping up? Join world-renowned CX strategist and author Jeofrey Bean for an exclusive Next Generation Customer Experience Workshop, designed for contact center and CX executives who want to stay ahead.

Based on his book Next Generation Customer Experience, this hands-on workshop will equip you with the strategies and tools needed to meet the expectations of today’s customers.

✔ How Millennials & Gen Z define CX differently—and how to keep them loyal
✔ The right way to blend AI, self-service & human interactions for maximum impact
✔ How transparency and trust drive customer loyalty (and why it matters more than ever)

Your $20 Ticket Includes ($100 Value!):

📖 A signed copy of Jeofrey Bean’s book
🛠️ Workbooks, templates, and real-world tools to take back to your team
🍽️ A catered lunch and networking with top CX professionals
🏆 The Solutioning Challenge—win prizes worth up to $500!

Limited to 50 attendees!

Secure your spot today and gain the insights needed to transform your CX strategy.

8:30 AM – 9:00 AM
☕ Attendee Arrival, Coffee, and Networking

9:00 AM – 9:30 AM
🎤 Sponsor Introductions and Welcome

9:30 AM – 10:15 AM
📖 Generation Z and Their Customer Experience Revolution (Ch. 2, p. 31)

10:15 AM – 10:45 AM
📊 KPI Exercise

10:45 AM – 11:00 AM
⏸️ Break and Email Check

11:00 AM – 11:45 AM
📖 Customer Experience Intelligence (CXI): Investing in a Portfolio Approach (Ch. 3, p. 49)

11:45 AM – 12:00 PM
🏆 Best Practice Examples

12:00 PM – 12:30 PM
🍽️ Lunch and Email Check-in

12:30 PM – 1:15 PM
💬 Wrap-up, Q&A, and Summary from Lunch Discussions

1:15 PM – 1:30 PM
⏸️ Break and Email Check

1:30 PM – 3:00 PM
🛠️ The Solutioning Challenge

About The Solutioning Challenge

Attendees will be challenged to meet with the sponsors and come up with winning use cases as to how their company could utilize and benefit from the sponsor's solutions. Sponsors will choose winners based on the use cases presented and award prizes.

Phoenix is a warm and sunny destination, making it the perfect place to attend this must-see workshop. Getting here is quick and easy, with major airlines offering affordable flights from across the U.S.

To make it even easier for attendees, we’ve secured a special discounted hotel rate at the Holiday Inn Hotel & Suites Phoenix Airport:

💰 Standard Room Regular Rate: $249+ tax

💰 Our Exclusive Group Rate: $149.00+ tax

🔗 Book your discounted room here:

🎟 Don’t miss this opportunity—register now!

Five Star Call Centers

Five Star Call Centers – With over 35 years of experience, Five Star Call Centers provides comprehensive customer service and product support solutions. They leverage advanced cloud-based contact center software and AI to enhance customer experiences, offering scalable and flexible services tailored to each client's needs.

Prize: 30 OZ Five Star Stanley Mug

2 Power Banks – Magnetic Phone Chargers

Nextiva is a leading provider of enterprise communication solutions, offering an omnichannel call center platform that enhances customer service by connecting across all channels. Their solutions are designed to strengthen collaboration and streamline business communications.

Prize: Pizza Oven

The bottom of the pizza stone has a rotating structure, and the rotating handle can drive the pizza stone to rotate 360° without electricity. Get rid of the traditional pizza oven need to rotate the food trouble. No longer need to worry about pizza scorching, easy to bake a delicious pizza anytime, anywhere. This external pizza oven also comes with a built-in thermometer that allows you to easily monitor the temperature inside the oven so you can track the progress of your cooking and bake the perfect pizza or barbecue! In addition to pizza, this outdoor pizza oven can also cook steak, sausage, chicken wings, vegetables and more. Therefore, this outdoor wood burning pizza oven is perfect for parties, picnics and camping. You can enjoy delicious food with your family and friends.

SoundHound – A leading innovator in voice-enabled AI technologies, SoundHound provides an independent voice AI platform that delivers advanced conversational experiences. Their solutions enable businesses across various industries to integrate natural voice interactions into their products and services.

Prize: Bose QuietComfort Bluetooth Headphones, Wireless Headphones w/Active over Ear Noise Cancelling and Mic, Deep Bass, Up to 24 Hours of Playtime, Black.

Collaboration Room

CollaborationRoom.ai is an AI-powered virtual contact center platform designed to enhance remote and hybrid team collaboration. By bringing the best aspects of in-office interaction to remote agents and supervisors, it helps teams stay connected, productive, and supported in real time.

Prize: $300 Gift Card

Event Venue & Nearby Stays

Holiday Inn & Suites Phoenix Airport, an IHG Hotel, 3220 South 48th Street, Phoenix, United States