$Motivational Interviewing for Professionals \u2013 1 Day Session, Milton Keynes$

Learn conversational techniques to guide, inspire, and motivate others toward positive change through effective dialogue.
About this Event

Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Course Overview

This 1 Day practical workshop introduces professionals to the principles and techniques of Motivational Interviewing (MI) — a proven, person-centered communication method used to inspire change and build collaboration. The course helps you develop deeper listening skills, reduce resistance, and guide individuals toward their own motivation for growth. Through live demonstrations, practice dialogues, and reflection exercises, participants will learn how to conduct meaningful conversations that influence without pressure and empower others to take action.

Learning Objectives

By the end of this course, you will be able to:
• Apply motivational interviewing techniques to encourage change
• Use empathy and active listening to strengthen relationships
• Recognize and respond to resistance constructively
• Ask effective questions that uncover true motivations
• Build confidence and collaboration through positive dialogue
• Guide conversations from exploration to action planning

Target Audience

• Managers and team leaders guiding employee growth
• Customer service and sales professionals
• Coaches, trainers, and HR professionals
• Counselors, educators, and support staff
• Anyone seeking to improve motivational communication skills

Why Choose This Course?

Motivational Interviewing is more than a communication style — it’s a mindset that empowers people to find their own reasons for change. This course provides practical frameworks and real-world tools to transform everyday conversations into opportunities for motivation and collaboration.

Want your team to develop stronger coaching and communication habits?
In-house sessions can be customized to align with your organization’s goals, customer interactions, or leadership framework. These sessions can also include recorded role plays and feedback reviews for long-term skill reinforcement and measurable improvement.

📧 Contact us today to schedule a customized in-house session: [email protected]

Agenda
Module 1: Foundations of Motivational Interviewing

Info: • Understanding the spirit and principles of MI
• Exploring empathy, collaboration, and autonomy
• Recognizing when and how to use MI
• Icebreaker Activity

Module 2: The Core Skills of MI (OARS)

Info: • Open-ended questions for deeper understanding
• Affirmations that build confidence
• Reflective listening for clarity
• Summarizing conversations effectively
• Listening Practice

Module 3: Understanding and Evoking Motivation

Info: • Exploring intrinsic vs. extrinsic motivation
• Identifying ambivalence and resistance
• Guiding conversations to evoke “change talk”
• Case Study Simulation

Module 4: Handling Resistance and Building Rapport

Info: • Responding to resistance without confrontation
• Techniques to de-escalate difficult interactions
• Building trust and maintaining engagement
• Role Play

Module 5: Structuring the MI Conversation

Info: • The four processes of MI: Engage, Focus, Evoke, Plan
• Moving from listening to action planning
• Creating shared goals for sustainable outcomes
• Conversation Mapping Activity

Module 6: Applying MI in Real Scenarios

Info: Using MI in coaching, sales, and service settings
• Integrating MI into leadership and team conversations
• Maintaining empathy under pressure
• Simulation Practice

Module 7: Practice & Feedback

Info: Delivering an MI conversation with feedback
• Reflection and self-assessment
• Building a personal improvement plan
• Action Plan Review