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The Art & Science of Excellent Customer ServiceThis Master Class will be led by Ruth Ann Hattori and Jim Mikula. Ruth Ann and Jim consulted leading hospitality companies to improve customer service: Exclusive Resorts, Pelican Hill Resort, Mandarin Oriental Hotels, Boyne Resorts, and Four Seasons Residence Clubs. Jim also had an International Hotel career with Four Season Hotels & Resorts.
Together they will share how to design customer service experiences that opens the art of excellent customer experiences. The workshop will be a hands on interactive experience with attendees designing new customer services or refining existing services.
For questions about sponsoring this event, please contact Candice at [email protected].
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Event Venue & Nearby Stays
Admiral Nimitz Museum, 340 East Main Street,Fredericksburg, Texas, United States
Tickets
