About this Event
💡 Group Discount Alert – Learn More, Save More Together!
🎟️ Check tickets now for exciting group discounts!
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course provides practical techniques and structured approaches to help manage conflict and difficult conversations with confidence. The session examines conflict styles, communication tools, de-escalation strategies, and step-by-step resolution methods that support positive and productive workplace interactions.
Through guided examples and scenario-based learning, you will develop the ability to recognise conflict triggers, manage emotions effectively, and approach confrontational situations with clarity and control. By the end of the course, you will be equipped to apply proven conflict management strategies in real workplace settings.
Learning Objectives
By the end of this course, you will be able to:
- Identify common conflict patterns and triggers
- Understand personal conflict styles and adapt responses as needed
- Communicate clearly and assertively during difficult interactions
- Apply de-escalation techniques to reduce tension
- Use structured methods to resolve conflicts effectively
- Approach confrontation with confidence and clarity
- Build healthier and more collaborative working relationships
Target Audience
This course is suitable for:
- Managers
- HR teams
- Team leaders
- Professionals involved in people management or collaboration
©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Why Is This the Right Fit?
This course is ideal for those seeking to build confidence in handling interpersonal challenges at work. It focuses on practical, real-world tools that can be applied immediately to improve communication and reduce workplace tension. The structured approach addresses both the emotional and strategic aspects of conflict, making it valuable across professional roles. By the end of the session, you will have a clear toolkit to navigate confrontation with professionalism and composure
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1: Understanding Conflict Dynamics
Info: • What triggers conflict
• Types of workplace conflict
• Emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info: • Thomas-Kilmann Conflict Model
• Strengths and risks of each style
• Identifying your default style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info: • Assertive vs passive vs aggressive communication
• Using neutral, clear language
• Listening techniques
• Role Play
Module 4: De-escalation Techniques
Info: • Staying calm under pressure
• Recognizing escalation cues
• Redirecting emotional conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info: • Step-by-step resolution framework
• Setting expectations and boundaries
• Working toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info: • Approaching tough conversations
• Handling defensiveness and pushback
• Reframing negative interactions
• Role Play
Module 7: Conflict Prevention Strategies
Info: • Setting norms and team agreements
• Proactive communication habits
• Encouraging open feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info: • Common workplace conflict scenarios
• Leadership responsibilities in conflict
• Long-term relationship building
• Case Study
Event Venue & Nearby Stays
Regus 120 Collins Street, 120 Collins Street#Levels 31 & 50, Melbourne, Australia
AUD 529.68 to AUD 635.56
