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Join us for an insightful Lunch & Learn session on Turning Complaints into Opportunities. Presentation by SBDCTurning Complaints into Opportunities
A 2023 BBB poll found that 52% of customers will give a company a second chance if they resolve a problem quickly. It’s important to be prepared for a customer complaint or negative reviews so you can respond with a positive attitude and retain their business.
During this lunch and learn, Regional Director for BBB–Springfield Pamela Hernandez will share tips on:
· How to practice service recovery when addressing customer complaints.
· Responding to negative reviews professionally.
· Effectively navigating the BBB customer complaint process and customer reviews to strengthen your business reputation.
Join us for this information-packed session and learn how to build your brand’s reputation for excellent customer service!
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Event Venue & Nearby Stays
Neosho Area Chamber of Commerce, 115 N College St, Neosho, MO 64850-1467, United States,Neosho, Missouri
Tickets
