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Course DescriptionMany business leaders do not like dealing with workplace conflicts because of the stress and drama these conflicts generate. However, workplace conflict is inevitable in any organization and effective workplace conflict management is now increasingly recognized as a necessity for those occupying leadership positions. This course gives you the key conflict management principles and provides you with important skills, techniques, policies and procedures for conflict prevention and conflict intervention. Learn how to resolve conflicts in the workplace and counsel your people to work harmoniously and productively in the office.
Performance Objectives
Upon completion of this course, participants should be able to handle workplace conflict and grievances in a positive and legally compliant way to address and resolve issues and keep a harmonious work environment.
Learning Objectives
- By the end of this course, the participants shall be able to:
- Recognize the importance and purpose of effective grievance handling in maintaining harmony in the workplace
- Identify and detect conflict in its early stages
- Use preventive measures to address emerging grievances or conflict
- Apply techniques for workplace conflict handling
- Handle formal grievances with due process
- Diffuse lingering negative emotions and rebuild morale after the conflict
Course Topic Highlights
1. Understanding Workplace Conflict
2. Conflict 101: Nature, Causes & Common Responses to Conflict
3. Effects of Workplace Conflict: Organizational Costs, Risks, Legal Exposure & Benefits
4. Identifying Workplace Conflict
5. Types and Sources of Workplace Conflict
6. Proactive Techniques for Conflict Handling
7. Early Identification: Preventing Conflict Escalation
8. Formal and Informal Approaches in Conflict Engagement
9. Coaching and Counselling
10. Workplace Mediation
11. Handling Investigations
12. Managing Disciplinary Procedures
13. Preventing Recurrence and Rebuilding Relationships
14. Managing the ‘After Affects’ of a Conflict
Here are the rates:
Webinar Rate
Php4500 +12%VAT = Php5040
Seminar Rate
Php8500 +12%VAT = Php9520
Full details & Registration:
https://businessmaker-academy.com/webinar-grievance-handling-and-conflict-management-training/
For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-341
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: [email protected]
www.businessmaker-academy.com
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