Advertisement
Course DescriptionThe key to a successful business is to persuade your customers to buy again and again. But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously. This seminar prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.
What you'll learn
- To recognize the value of customers to your business
- To learn how to build and maintain a good customer service experience
- To manage customer expectations
- To keep customers satisfied and get repeat business
Course Outline
1. Purpose & Goal of Customer Service
2. The Customer Service Culture
3. The Right Attitude in Customer Service
4. Company Service Assessment
5. The Customer Experience
6. Your Role as a Customer Service Provider
7. Effective Customer Service Communication
8. Why should you care
9. Knowing who the customers are
10. The Customer Service Creed
11. Customer Service Tactics for Repeat Business
12. Ideal customer service techniques
13. Dealing with Customers “Love-Hate”
14. Customer Service Case Scenarios/Role-Playing Activity
Here are the rates:
Webinar Rate
Php2250 +12%VAT = Php2520
Seminar Rate
Php4250 +12%VAT = Php4760
Full details & Registration:
https://businessmaker-academy.com/live-webinar-customer-service-excellence-training/
For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-3416
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: [email protected]
www.businessmaker-academy.com
Advertisement
Event Venue & Nearby Stays
Suite 1503a, 15th floor, West Tower, Tektite Bldg (PSEC), Exchange Road, Ortigas Center, 1605 Pasig, Philippines, Pasig, Philippines
