Leveraging Knowledge for Operational Excellence-Workshop in Petaling Jaya

Get ready to level up your skills and knowledge with hands-on activities and expert insights at our operational excellence workshop!
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Target Audience:

Anybody who is interested in learning Knowledge Management Skills

Learning Objectives:

After completing this course, Individuals will be able to demonstrate their understanding of:

Understanding Knowledge Management
The Knowledge Management Life Cycle
The New Knowledge Management Paradigm Implications and Applications
Knowledge Management Models
Building a Knowledge Management Rationale
Customizing Knowledge Management Definitions
Implementing Knowledge Management in Your Organization
Tips for Success

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructionsCertification:

Upon successful completion, participants will receive a Leadflake Certificate of Completion.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Agenda
Module One: Understanding Knowledge Management

Info: ● What is Knowledge?
● What is Knowledge Management?
● A Brief History
● Applications in the Workplace

Module Two: Dos and Don’ts

Info: ● Data, Information, and Knowledge
● The Tacit Mode

Module Three: The Knowledge Management Life Cycle

Info: ● Understanding Episodes
● Acquisition
● Knowledge
● Integration

Module Four: The New Knowledge Management Paradigm

Info: ● Paradigms of the Past
● The New Paradigm
● Implications and Applications
● The Knowledge Management Endgame

Module Five: Knowledge Management Models

Info: ● The Nonaka and Takeuchi Model (SECI)
● Wiig Model
● Kakabadse Model
● Boisot Model

Module Six: Building a Knowledge Management Rationale

Info: ● Why Rationale is Necessary
● Building a Business Case
● Finding Success Stories
● The Commoditization/Customization Model

Module Seven: Customizing Knowledge Management Definitions

Info: ● Components of a Knowledge Management Definition
● Customizing the Components
● Creating a KMBOK

Module Eight: Implementing Knowledge Management in Your Organization

Info: ● Gathering Support
● Identifying Opportunities for Revenue Streams
● Key Knowledge Management Techniques
● A Map for Success
● The No-Budget Scenario

Module Nine: Tips for Success

Info: ● About the Chief Knowledge Officer
● Knowledge Management Skill Checklist
● The Knowledge Management Imperative
● The Hype Curve
● Barriers and Helpers to Success

Module Ten: Advanced Topics

Info: ● The Knowledge Management Maturity Model
● Absorptive Capacity
● Rustiness
● Process Model Types

Module Eleven: Wrapping Up

Info: ● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations