About this Event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:
Effective crisis management is as crucial as financial or personnel management for the sustainability of any organization. A well-defined crisis management program is essential not just for survival, but also for the profitability and long-term success of your business.
This workshop will equip you with the necessary skills to identify potential risks, assess critical situations, and respond effectively to crises. You will learn how to recognize warning signs that could lead to a crisis, enabling you to avoid negative situations or manage them more effectively when they arise.
Learning Objectives:By the end of this course, participants will be able to:
- Plan and anticipate potential crises before they occur.
- Manage organizational reputation during a crisis.
- Respond appropriately to various crisis situations.
- Address online reputation issues effectively.
- Develop tools to support a robust crisis management plan.
Prerequisites:
None.
Course Materials:
Participants will receive a comprehensive course manual, including presentation slides and reference materials to aid in their learning experience.
Target Audience:
This workshop is ideal for anyone interested in enhancing their crisis management skills, including:
- Business leaders
- HR professionals
- Managers
- Team leaders
Technical Requirements:For eBooks:
- Internet access for downloading materials
- Compatible device: Laptop, tablet, smartphone, or eReader (excluding Kindle)
- Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)
- Instructions for eBook download and activation
Certification:
Upon successful completion, You will receive a Leadflake Certificate of Completion.
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Agenda
Module One: Understanding Crisis
Info: ● Internal and external risks
● Recognizing aggression and violence
● Case study discussion
Module Two: Workplace Violence
Info: ● Identifying threats and damage
● Psychological and physical acts
● Case study analysis
Module Three: Myths of Violence
Info: ● Common misconceptions about workplace violence
● Case study discussion
Module Four: Escalation of Threats
Info: ● Understanding threats, stalking, and bullying
● Case study analysis
Module Five: Identifying Concerning Behaviors
Info: ● Recognizing disruptive and emotionally abusive behaviors
● Case study discussion
Module Six: Indicators of Domestic Violence
Info: ● Signs such as disruptive calls and physical bruising
● Case study analysis
Module Seven: Triggers of Workplace Violence
Info: ● Understanding the triggers like reprimands and financial strain
● Case study discussion
Module Eight: Conflict Dangers
Info: ● Identifying triggers and flashpoints for conflict
● Case study analysis
Module Nine: Response Strategies
Info: ● Noting areas of concern and reporting protocols
● Case study discussion
Module Ten: Developing Effective Strategies
Info: ● Establishing policies, programs, and emergency procedures
● Employee training initiatives
● Case study analysis
Module Eleven: Wrapping Up
Info: ● Review of lessons learned and action plan completion.
Event Venue & Nearby Stays
For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Petaling Jaya, Malaysia
MYR 2203.74 to MYR 3358.63
