Leading Difficult Conversations + Conversation Simulator - 16/17 April 2024

Leading Difficult Conversations

Our Leading Difficult Conversations 1-day workshop helps participants understand how to lead and manage difficult conversations in a professional manner while maintaining respect for everyone involved.

Today, more than ever, you as a team member, leader, manager or small business owner are likely struggling to have honest, open and CRUCIAL conversations with your team members. If you don't address a difficult issue it can create tension and conflict, build an environment of mistrust and destroy the efficiency and effectiveness of the team. No matter what industry or profession you're in, leading the right conversations that make a difference is essential for success - but to do this effectively you need to know what to say, when to say it and how.

Do you struggle with difficult conversations?

Are you struggling to have honest, open and crucial conversations regarding performance that isn't meeting expectations? This is affecting your workplace relationships and business culture. Let us help! Our workshop will guide you through the process of having these difficult conversations in order to improve your team's performance and create a healthier work environment.

Boost your crucial conversation confidence

Learn the steps to preparing for a difficult conversation

Understand your personal communication style and how to adapt to others

Learn your emotional triggers and what escalates / de-escalates a conversation

Practice skills in dealing with personal issues and uncomfortable conversations

Design a difficult conversation framework to become comfortable with your specific difficult conversations

Tips and tricks from the experts to accelerate efficiency and effectiveness for yourself, your team and your business

What You Will Get From The Workshop

• Prevent Conversation Procrastination

Stop avoiding difficult conversations, and deliver with confidence and poise

• Confidence Verbal Communication

Better articulate your message and make it heard and understood through tried and tested communication techniques

• Control

Regain and stay in control of the conversation for longer

• Conversation preparation

Prepare and plan for a difficult conversation using the IDRIFT model

• Emotional Regulation

Know and regulate your own ‘hot buttons’ so you can keep your cool in difficult situations

• Active Listening

Apply active listen skills or both sides of the conversation, not just your own

• Response Management

Respond rationally and effectively whilst managing your emotions

• De-Escalation

Learn the techniques for defusing emotionally-charged conversations

• Conflict Resolution

Resolve conflicts and restore trust with customers and team members

• Comfortable with Uncomfortable

Build skills in dealing with personal issues and become comfortable with your specific uncomfortable conversations

• Understand Conversation ‘Bombs’

Learn the trigger words that escalate emotionally charged conversations as well as those that create consensus and understanding

• Positive Relationships

Maintaining harmonious working relationships after conducting a difficult conversation

To Compliment The 1 Day Leading Difficult Conversations Workshop, Why Not Add The Difficult Conversation Simulator On Day 2?

What Will You Gain By Adding The Difficult Conversation Simulator To Your Workshop Workshop?

Practice makes perfect. The Difficult Conversation Simulator lets you practise real conversations, with real people, in real time. Practice, feedback, review and practise again with our trained Actor staff and Master facilitator to have your confidence soaring in any crucial conversation!

We work with you to develop custom conversations, or work through some of our more difficult examples to build your skill.

You will:

• Work with trained actors and take part in a 'real-life' difficult conversation
• Build your confidence
• Practise real-life conversations with real-time responses
• Amend, edit and change your conversation based on feedback from our experienced coaches
• Have the same conversation with multiple responses, or 'build' the scenario and go deeper - the choice is yours

Instead of role-playing with other participants, our specially trained male and female actors will join your team to provide you with real life responses. This is like a pilot simulator in that it allows you to practise performance management and difficult conversations in trying circumstances without the risk of making costly mistakes. You'll have plenty of opportunities to practise and hone your skills so that when the situation arises in real life, you'll be ready.

• 'Michael delivered a 2 day Performance Management program to our managers. Michael delivered the training based on a detailed brief provided by us, and designed the course specifically to ensure the course would suit his target audience and was aligned to our organisation’s current practices. The feedback received was very positive and having attended the program myself, I found the course to be practical and invaluable. Michael is an experienced facilitator with an engaging communication style.' Dixie Villanueva, HR Manager, Note Printing Australia

• 'Recently my organisation engaged Michael Peiniger to run a Performance Management Essentials course. I have completed a number of these courses in my time and found this course to be one of the best. Michael’s facilitation style was professional, yet relaxed, and as a result put our staff at ease. Michael created a great learning and networking environment. I do not hesitate in recommending Michael Peiniger as a course facilitator.' Craig Honey, Operations Manager

• 'I attended a brief performance management course facilitated by Michael recently. We all hear many words of wisdom through peers and academia explaining why it's a good idea to use performance management but this was the first time anybody had offered me effective, practical advice on how to apply it. I found Michael's style to be direct and informal, using practical language backed up with minimal theoretical frameworks. The role plays with actors were high impact and a great twist on an old topic. Highly recommended.' Chris McKee, Technical Manager

• 'I found Michael to have a very down to earth approach to his training and this made it credible and easy to relate to. The structure and content of the training was broad enough to cover most aspects of the work experiences which would be encountered. By including the actors as part of the scenario training it provided a genuine reflection of how a staff member may react in a real life situation. That made each manager decide how they would respond in that situation. I learnt a lot from his training and I am sure the other participants did also.' Chris Anderson, Security Manager, Note Printing Australia

Tags

Australia Events

Victoria Events

Leadership Training

Melbourne Classes

Melbourne Business Classes

Event Venue & Nearby Stays

Developing Leaders |The Cluster, Level 17, Melbourne, Australia