Knowledge Management 1 Day Workshop in Grand Rapids, MI

Our classroom and corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual Live / Onsite

Course Overview:

Have you ever found yourself disagreeing with someone, whether it was a partner, colleague, friend, child, boss, or complete stranger? Then you were faced with the need to put our negotiation abilities to action. Yes, bargaining is the method by which individuals resolve problems of all kinds.

In this course, participants will learn successful negotiation tactics and how to apply them in a variety of settings and with people of varying degrees of power. Participants will discover how their negotiation abilities affect the organizations they represent and their personalities. The course also covers the various types of results that can be reached while negotiating, as well as how to determine which of these outcomes can and cannot be accepted. Last but not least, the course discusses the influencing process and how things can be accomplished without the right authority or power.

After a quick introduction, each participant has 1 to 2 minutes to introduce themselves and demonstrate their presenting and communication abilities to the audience for the first time.
Each lesson was carefully chosen depending on the intake and skill gaps of the target audience. Each section consists of the presentation of two modules, followed by a break. Following the last reflection, the class is dismissed.

Learning Objectives:

At the end of this course, you will become a better negotiator as you will be able to :
Define negotiation and influencing: stages and how to do so effectively
Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalization, and active listening
Understand individuals and organizations: attitude, behavior, and culture. What each party expects; dealing with emotions, and resistance.
Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge
Understand communication strategies: effectiveness in communicating (verbal and nonverbal)
Orchestrating a plan: positioning, anticipating problems, managing conflicts Approaching others for help
Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience.
Understand results: risk assessment, damage control, keeping good relationships, and win-win outcomes

Prerequisites:

Participants must have attended professional training in Negotiation skills.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Examination:

There is no examination for this course

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM-supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Before We Begin

Welcome/Introductions
Purpose/Inspiration
Course Dynamics
Self Evaluation on Advanced Negotiation Skills Knowledge - Class Discussion

Becoming a Better Negotiator

Communication Skills for Effective Negotiations: Silence, Active Listening, Paraphrasing
Presentation Skills for Better Negotiation Outcomes: Clarity, Persuasiveness, Confidence
Video: Watch: A Brief History of Communication - Conclusions
Video: The Negotiator and the Multi-Stakeholder Dialog
Importance and Main Tips on Nonverbal Communication - Body Language
Video: Your Body Language Shapes Who You Are - Discussion
The Negotiator's Mindset, Beliefs, Abilities, and Qualities
Questioning Oneself
Video: The Walk From No to Yes - Discussion
Opponents Views and Company Drivers
Best Negotiation Location, Seating,
What NOT to Do
Exercise/Roleplay: The 4 Cards Game

Activities

Option 1: Simulation Game
Option 2: Monopoly Role Play
Option 3: Videos, Activities, and Discussions
Option 4: Special Assignments - Live Negotiations

Conclusions

Wrap up
Self Assessment GAP
Feedback Form

Note:

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at [email protected] for dates and details of instructor-led live Virtual Sessions.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option, you can reach us at [email protected] for more details about on-site or corporate training.

Offers:

Groups of 3 people 10% Discount

Groups of 5 people 15% Discount

Groups of 10 people 20% Discount