ITSX Summit 2024

The Summit will contextualise the evolution of the service desk and the future of customer experience and IT support.

The programme will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation. And examine the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems.

The conference will explore how tech leaders can maximise the business impact of their service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.

The Summit is geared for professionals working in IT, Tech Support, Customer Service, UX, Digital Transformation and Leadership roles.

Learn more: https://go.digit.fyi/3qeXdcm

Delegate Terms and Conditions

The online booking form for each of our events constitutes a legally binding agreement. We cannot be held responsible for the non-arrival of registration information. It may be necessary for reasons beyond the control of the organisers to alter the content and the timing of the programme or the identity of the speakers. We reserve the right to cancel any registrations that do not meet the criteria outlined for each event.

Cancellations

A £99+VAT no-show charge will be levied should you fail to attend on the day and notify us of your non-attendance. Cancellations must confirmed via the cancellation form provided in the event confirmation email or by contacting [email protected] by no later than Tuesday 27th February at 5pm UK time. This in a accordance with the event booking terms and conditions.

Data Protection and Privacy

The personal information you provide upon registering for one of our events will be held on a third-party CRM database and accessed by DIGIT for communication purposes, including conference information and our newsletter. You may unsubscribe from communications at any time.

Sharing of your data

DIGIT’s events are designed as a forum for senior IT and Digital practitioners to come together for knowledge exchange, discussion, and networking. Events also connect buyers and sellers of technology and facilitate business engagement opportunities between organisations across the IT supply chain. To facilitate this engagement, basic delegate details are shared with conference supporters our sponsors, exhibitors and speakers which includes name, company, job title and city. If you register for this event you are agreeing to these terms and conditions. If you choose to opt in by clicking the check box within the registration form, your contact details will also be shared.

You can read the Terms & Conditions and Privacy Policy here ( or contact us with any queries on [email protected]

Event Venue & Nearby Stays

Dynamic Earth, Holyrood Road, Edinburgh, United Kingdom