About this Event
We're hiring in Kansas City!
The IRS has been given the authority to hire contact representatives in select locations nationwide. These entry-level customer service positions are vital to ensuring taxpayers have the support they need to meet their tax obligations.
We are hosting a two-day, in-person hiring event for Contact Representative positions for our service center in Kansas City, MO on September 15 - 16th. We encourage you to apply and attend!
During the event, we will be making on-the-spot job offers and these selected candidates will be able to complete several pre-employment steps, such as fingerprinting!
Don't miss this opportunity to begin your career with purpose!
Required Steps
Step 1. Apply to the job announcement prior to the event at:
We will pre-qualify you and you'll be given expedited consideration at the hiring event. This is a required step. Don't delay, apply today!
Note: We will qualify you based on the experience listed on your resume. Failure to provide sufficient evidence of your experience on your resume may result in a "not qualified" determination.
Step 2. Attend the event on either Monday, September 15th or Tuesday, September 16th at:
Courtyard Kansas City at Briarcliff
4000 N. Mulberry Drive
Kansas City, MO 64116
Time: 9am – 3pm
Contact Representative Position Information
As a Contact Representative, you will work directly with taxpayers to resolve a variety of issues on their tax returns and tax accounts. One year of specialized customer service experience is required to qualify, however, a bachelor's degree (or combination of experience and education) can be substituted for the specialized experience requirement.
These entry level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful in these positions.
For the Kansas City call site, we will be offering full-time, term positions on day, mid-day and swing shifts. Training may be conducted at a different time. These are TERM positions which are one-year appointments that may be extended up to four (4) years, in one-year increments.
These are not remote positions. You will be required to work at the call center Monday - Friday.
IRS Benefits
You will find the IRS has unparalleled benefits with a true emphasis on the work/life balance we are all striving for today. Please click on the link below to view our comprehensive list of benefits:
IRS Benefits Programs
What to bring
During this event, we will be making job offers to those qualified attendees that previously applied to the Kansas City Contact Representative job announcement linked above. If you accept our offer, you will be able to complete several pre-employment steps during the event. The entire process can take about 2-3 hours to complete. Please plan accordingly.
Remember to bring the following:
• Your mobile device to access your USAJOBS account, and
• Two forms of ID for fingerprinting.
Note: Space is limited. Applicants will be seen on a first-come, first-served basis; those that applied prior to the event will be given priority consideration.
Note: If you do not apply prior to the event, you will be asked to do so before entering the event.
We look forward to meeting you!
Note: To be considered for employment by the IRS, you must be a US citizen (native born or naturalized).
Event Venue & Nearby Stays
Courtyard by Marriott Kansas City at Briarcliff, 4000 North Mulberry Drive, Kansas City, United States
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