About this Event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:Effective communication is crucial in every aspect of life. Whether in a boardroom presentation, personal conversation, or even non-verbal cues, the way we communicate has a significant impact on how we are perceived and understood. The Communication Strategies Workshop will provide participants with the essential skills to enhance their communication in both personal and professional settings. Participants will learn how to optimize different methods of communication to improve interactions across their organization, creating a positive ripple effect.
Target Audience:
This workshop is designed for anyone looking to improve their communication strategies, regardless of their current role or experience level.
Learning Objectives:By the end of the workshop, participants will be able to:
- Identify and overcome common communication problems
- Develop skills in asking effective questions
- Recognize and interpret non-verbal communication cues
- Improve active and empathetic listening skills
- Handle difficult situations with assertiveness
- Enhance overall communication for personal and professional success
Course Materials:
Participants will receive a course manual that includes presentation slides and reference materials to reinforce key concepts learned during the workshop.
Technical Requirements (for virtual participants):
- Internet connection for eBook download
- Device (Laptop, tablet, Smartphone, eReader)
- Adobe DRM supported software for accessing materials (e.g. Digital Editions, Bluefire Reader)
Certification:Upon completing the course, you will receive a Course Completion Certificate from Leadflake.
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Agenda
Module One: The Big Picture
Info: ● What is Communication?
● How Do We Communicate?
● Other Factors in Communication
Module Two: Understanding Communication Barriers
Info: ● Common Barriers (language, cultural, time/place)
Module Three: Paraverbal Communication Skills
Info: ● The Power of Pitch, Tone, and Speed
Module Four: Non-Verbal Communication
Info: ● Insights from the Mehrabian Study
● Interpreting Body Language and Gestures
Module Five: Speaking Like a STAR
Info: ● The STAR Method (Situation, Task, Action, Result)
Module Six: Listening Skills
Info: ● Active Listening Techniques
● Sending Good Signals
Module Seven: Asking Good Questions
Info: ● Open, Closed, and Probing Questions
Module Eight: Appreciative Inquiry
Info: ● Purpose and Stages, Case Studies
Module Nine: Mastering the Art of Conversation
Info: ● Levels of Conversation, Networking Tips
Module Ten: Advanced Communication Skills
Info: ● Precipitating Factors, Establishing Common Ground, Using "I" Messages
Module Eleven: Wrapping Up
Info: ● Summary and Words from the Wise
Event Venue & Nearby Stays
For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Shah Alam, Malaysia
MYR 2203.74 to MYR 3358.63
