Welcome to the School of Hospitality & Service Management
Join us on the Saturday 28 September 2024 9am-12pm for our Open day
In the age of the experience economy service trumps everything. The modern consumer prefers experiences over stuff. That’s why we need to think differently about service and how it lies at the heart of each experience.
Every touchpoint between a customer and a brand is an experience – one capable of creating positive memories for the customer. Memorable service develops strong brand loyalty and valuable user-generated content like rave reviews for restaurants hotels casinos amusement parks events cruises and entertainment.
From food and beverages to travel and tourism lodging recreation and retail service is about knowing what every person wants and needs and using that information to create custom experiences.
In this world skills in service innovation will shape the future of work. The nature of careers is changing fast and having the right skills will empower you to quickly adapt or evolve in response to shifting circumstances. How well you can change your mindset will help define your career path.
Remember that your starting point matters as much as your destination. Sign up with us and become part of the workforce of the future.
Championing a new era in hospitality and service management education
The Independent Institute of Education (IIE) School of Hospitality & Service Management is a center of service education excellence. We offer a new standard in industry-aligned service and hospitality-focused qualifications each underpinned by a strong commercial learning foundation.
The IIE qualifications equip our future graduates with the commercial and operational skills needed to find successful employment and seize leadership opportunities in the private and public sectors.
We offer students the opportunity to participate in an immersive service or hospitality-centric academic programme that delivers a rich practical learning experience.
Growing market demand coupled with rapid global shift to a service-focused and experience economy prompted us to establish the IIE School of Hospitality & Service Management. Through the School the IIE seeks to specifically address the rapidly expanding need for service hospitality and customer-centric education from entry-level through to management-level qualifications.
The launch of the IIE School of Hospitality & Service Management signals a commitment to remodeling reconceptualising and reimagining the provision of service-centered industry-aligned professional qualifications.
To book your free tour on our open day at our Rosebank Campus contact
Phaki Mswi
Tel: 011 234 1896
Whatsapp 0761632140
Event Venue
3 Keyes Ave Rosebank JHB , 3 Keyes Ave Rosebank JHB , Johannesburg, South Africa
USD 0.00
