About this Event
Led by Unreasonable Hospitality Certified Coach Holly Fisher, this full-day workshop includes teaching, exercises, brainstorming, and feedback. You’ll work through the incredible framework created by Will Guidara, author of the best-selling book “Unreasonable Hospitality.” Then, together we’ll build your Customer Journey Advantage Map.
During this workshop, we’ll:
- Dig into the difference between service vs. hospitality.
- Identify all the customer touchpoints for your business.
- Brainstorm ways to elevate those touchpoints ... in small and large ways.
- Identify recurring moments in your customer's journey.
- Learn how to create systems around hospitality.
- Develop a plan to implement your ideas and assign ownership.
This workshop is ideal for businesses, coaches, consultants, and nonprofits that want to:
- Boost customer loyalty
- Motivate your team
- Increase referrals
- Grow your organization
Together, we’ll explore how small moments of care can make a big difference for your customers, clients, or donors.
Walk away with actionable ideas and a plan you can put into place right away.
INFO YOU NEED TO KNOW:
All tickets include morning coffee, lunch, workbook, and a copy of the book “Unreasonable Hospitality” by Will Guidara.
Upgrade to a VIP level and add one-on-one coaching sessions for help executing the plan you create during the workshop.
Questions? Email Holly Fisher at [email protected] or call/text 843-991-1689
No refunds after Friday, May 2.
Event Venue & Nearby Stays
Pinnacle Financial Partners, 850 Morrison Drive, Charleston, United States
USD 179.00 to USD 749.00
