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Customers are important because they drive profits for an organization. Without customers, there would be no business. This seminar focuses on the techniques of managing customers, even if they are difficult to handle. Techniques to convert them into satisfied customers will also be presented.Key Topics
I. Introduction
a. Who are your customers?
b. Is the customer always, right?
c. Customers’ needs and wants
II. Types of difficult customers and how to handle them
III. Additional handling techniques
a. Start with a positive attitude
b. Allow the customer to vent
c. Show empathy
d. Establish you understand
e. Solve the problem with the customer
IV. Develop self-awareness and self-regulation
a. How to communicate
b. Avoiding trigger phrases
V. Needs of the customers when they complain
VI. Workshop
To register, please call or text: 0915.205.0133 | 0908.342.3162 | 0933.584.7266 | (02) 8.727.5628, or email us the following details at [email protected] so we can better assist you:
NAME:
SEMINAR TOPIC:
MOBILE NUMBER:
EMAIL ADDRESS:
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Event Venue & Nearby Stays
Business Coach Philippines, Annapolis 31, 1503 San Juan, Philippines,San Juan del Monte, Mandaluyong City
Tickets
