Hospitality employees’ experiences of apprenticeship training

Thu Feb 03 2022 at 01:00 pm to 02:00 pm

Manchester Metropolitan University via Teams (Link to be sent nearer the time) | Manchester

Centre for Decent Work and Productivity, Manchester Metropolitan University
Publisher/HostCentre for Decent Work and Productivity, Manchester Metropolitan University
Hospitality employees\u2019 experiences of apprenticeship training
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Hospitality employees’ experiences of apprenticeship training: more burdens than benefits?
About this Event


Dr Gail Hebson, Work and Inequalities Institute, University of Manchester.

Dr Clare Mumford, Centre for Decent Work and Productivity, MMU

Gail Hebson is a researcher and member of the Work and Inequalities Institute at the Alliance Manchester Business School, University of Manchester. Her research focuses on the experiences of low paid work and skills in the service sector, qualitative methodologies and gender inequalities in the workplace.

Clare Mumford came to work as a senior research assistant at MMU in August 2020. Prior to this, she worked on a number of research projects at the University of Manchester Business School.


This presentation reports on longitudinal case study findings of the use of the Apprenticeship Levy to introduce Level 2 and 3 hospitality apprenticeships in a UK university. The hospitality employees are characteristic of the wider apprentice population in the UK which is predominantly over 25, working in the service sector and already employed and competent in their role when they are ‘converted’ into an apprentice (Fuller et al 2015). Our research found that employees’ experienced the training as both beneficial and burdensome and that apprenticeships couched in the good intentions of social responsibility and being a good employer lead to contradictory outcomes for hospitality employees’ experience of work. We use the case to reflect more broadly upon a mismatch between ‘Progressive HRM’ that emphasises the role of training in improving job quality and career opportunities and subjective job quality which requires a more nuanced understanding of the positive and negative elements of ‘bad jobs’ (Knox et al, 2015).

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Event Venue & Nearby Stays

Manchester Metropolitan University via Teams (Link to be sent nearer the time), All Saints, Manchester, United Kingdom

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