Gold Coast’s hospitality sector.
About this Event
Duration:1 Full Day (8 Hours)
Delivery Mode: Classroom ( In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
The Gold Coast is Australia’s hospitality and tourism powerhouse, with world-class resorts, restaurants, and attractions. Effective leadership in hospitality is essential to create memorable guest experiences, manage dynamic teams, and deliver consistent service excellence.
This full-day hands-on workshop empowers hospitality professionals with the confidence, strategies, and skills to lead teams effectively across hotels, F&B, and tourism. Through role plays, case studies, and group discussions, you will learn to inspire teams, resolve challenges, and lead with confidence in fast-paced hospitality environments.
Learning Objectives:
By the end of this workshop, you will be able to:
- Lead hospitality teams with confidence and empathy.
- Deliver exceptional guest experiences through effective leadership.
- Use communication and emotional intelligence to motivate staff.
- Manage guest complaints and team conflicts constructively.
- Build a culture of service excellence in tourism-driven environments.
Target Audience:
Hotel & resort managers, F&B supervisors, tourism leaders, and hospitality professionals in the Gold Coast looking to upgrade their leadership, people management, and service excellence skills.
What sets MG Aussie apart in delivering this course?
Because we understand the heartbeat of the Gold Coast’s hospitality and tourism industry. Unlike generic leadership courses, our workshop is tailored to the fast-paced demands of hotels, resorts, and restaurants where service excellence defines success. We don’t just teach leadership theory — we equip you with real-world tools through case studies, role plays, and simulations that mirror daily challenges. Our trainers are seasoned hospitality professionals who know what it takes to inspire teams, handle crises, and keep service standards high. With our recognized certification, 8 PDUs, and practical takeaways, you’ll walk away ready to lead with confidence and deliver unforgettable guest experiences.
©2025 MG Aussie Events.This content is protected by copyright law. Copy or Reproduction without permission is prohibited
Bring your team and save
- Groups of three or more receive a 10% discount
- Organizations hosting an in-house session with 10+ participants enjoy a 20% discount.
Do you want to strengthen your entire hospitality team’s leadership skills without the hassle of travel?
Our in-house training option brings the workshop directly to your hotel, resort, or venue on the Gold Coast. Content is customized with real scenarios from your operations, ensuring managers and staff learn practical strategies that fit your service culture. This format fosters team collaboration, aligns leadership approaches across departments, and helps staff immediately apply new skills in guest service, conflict resolution, and staff motivation. Flexible scheduling and cost-effective group pricing make in-house delivery the ideal choice for organizations aiming to elevate service excellence and team performance.
📧Ready to bring this powerful workshop to your team? Contact us at to schedule your customized in-house session
Agenda
Module 1: Foundations of Hospitality Leadership
Info: ● Leadership vs. supervision in hospitality
● Building trust with frontline teams
Module 2: Communication & Service Excellence
Info: ● Setting service standards
● Managing guest interactions effectively
Module 3: Emotional Intelligence for Leaders
Info: ● Reading guest and staff emotions
● Leading under pressure
Module 4: Conflict Resolution & Team Dynamics
Info: ● Handling guest complaints professionally
● Managing team conflicts in real time
Module 5: Motivating & Retaining Staff
Info: ● Coaching techniques for supervisors
● Recognising and rewarding team performance
Module 6: Leading in a Tourism-Driven Market
Info: ● Adapting leadership styles to seasonal demand
● Sustaining service culture in high-volume operations
Module 7: Leadership Simulation & Action Plan
Info: ● Role-play: Handling a service crisis
● Developing a personal leadership roadmap
Event Venue & Nearby Stays
Regus Surfers Paradise, 50 Cavill Avenue #Level 13, Surfers Paradise, Australia
AUD 529.68 to AUD 635.56
