Name: Growing Enterprises Module 3: Customer
Start: 2024-10-21T09:00:00+08:00
End: 2024-10-23T18:00:00+08:00
Location: SMU Singapore

The Customer module is designed to equip the participants with the ability to Think, React and Create with progressiveness towards attracting, retaining and growing customers. It aims to shift the participants’ mindset towards service orientation to manage daily challenges and rise above the crowd by creating positive experiences for customers.
Day 1 - Shifting from a "Zombelic" mindset to a progressive mindset through the 7 Secrets of Customer Service
Day 2 - Becoming a High Performing Individual who can manage difficult customers & situations
Day 3 - Understanding & evoking the right customers' emotions at various touchpoints to achieve service excellence
This module is part of the Advanced Certificate in Growing Enterprises. It is available on a standalone basis.
https://academy.smu.edu.sg/courses/growing-enterprises-module-3-customer-english-mandarin