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By March 4, you’ll need to use a Login.gov or ID.me account to sign in to all VA websites and apps—including VA.gov, the My HealtheVet website, and the VA: Health and Benefits mobile app.Below you will find the information on how to create an account in either Login.gov or ID.me.
However, if you need in-person assistance getting ready for VA's sign-in change, bring the following to this event for one-on-one assistance.
Stop by the Green Bay VA Health Care Center any time between 9 a.m. and 11:30 a.m. on Monday, February 24 for assistance.
You will need:
1. Unique email address that only you use – you will need to be able to access your email during the session.
2. Valid photo ID (Driver’s License or State ID*) *military IDs, U.S. Passports, or other identification are NOT accepted.
3. Phone number – must be a phone plan registered to the individual.
Information below details how to validate your account access online without an in-person visit.
Keep reading to learn about creating a free Login.gov or ID.me account to manage your VA benefits, services, and information online.
Why we’re making this change:
• To reduce the number of sign-in options Veterans need to choose from—just as Veterans have asked us to do.
• To continue to protect all Veterans’ information and benefits—and meet the latest federal security standards.
What this change means for you:
• After March 31, 2025, you won’t be able to sign in to VA websites and apps with a My HealtheVet user ID and password. Don’t worry. Your My HealtheVet health portal isn’t going away. We’re just changing the way you sign in.
• After September 30, 2025, you won’t be able to sign in with a DS Logon username and password.
• You’ll need to use either a Login.gov or ID.me account to sign in to VA.gov, VA mobile apps, and other VA online services.
Learn how to create a Login.gov or ID.me account:
You’ll need to use a unique email address and add multifactor authentication (MFA) as an added layer of protection for your account.
Not sure if you already have a Login.gov or ID.me account?
Try creating a new account with your email address. If you already have one, Login.gov or ID.me will help you reset your password.
Ready to create your account or want to learn more?
Go to www.va.gov/sign-in-changes
Note: Your health portal isn’t going away. We’re just changing the way you sign in.
Get support if you’re having trouble:
You may be able to resolve some issues on your own by following our tips: www.va.gov/resources/support-for-common-logingov-and-idme-issues/
Login.gov support: Help center: www.login.gov/help/ • Submit a support ticket: www.login.gov/contact/
ID.me support: Help center: help.id.me/hc/en-us • Submit a support ticket: help.id.me/hc/en-us/p/contact_support
You can also call VA at 877-327-0022 and select 1. We’re here 8:00 a.m. to 8:00 p.m. ET.
For My HealtheVet Program Support, visit the Benefits and Eligibility - Window 4 at the Main Entrance at Milwaukee VA Medical Center.
My HealtheVet Coordinator:
414-384-2000, Ext. 42141 (during office hours only)
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Event Venue & Nearby Stays
2851 University Ave, Green Bay, WI 54311-5855, United States
