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This two-day training program combines the powerful, experiential teachings of Mike Jones of Discover Leadership Training with the collision industry knowledge of Sheryl Driggers of Collision Advice.Newly-trained Game Changers are people who:
Understand the difference between customer service and creating an EXTRAORDINARY customer experience
Identify a guest's or customer's DiSC style and demonstrate how to best communicate with that individual
Positively transform every relationship and situation by accepting Personal Responsibility
Responsively listen
Set positive outcomes
Have a growth mindset and understand the need to get outside their Comfort Zone
Focus on building the relationship with the guest whether on the phone or in person
Deliver Personalized, Competent, Convenient, and Proactive service from setting appointments and drop-offs, throughout the repair process to final delivery.
The program fee includes lunch on both days, workbooks, and a completion certificate.
Class Schedule:
April 16, 2025 - 8 am to 5 pm
April 17, 2025 - 8 am to 5 pm
Class Location:
Southern California Collision Equipment
18215 South Pasadena Street Unit A100
Lake Elsinore, CA 92530
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Event Venue & Nearby Stays
SoCal Collision Equipment, 18215 South Pasadena St. Unit A 100 ,Lake Elsinore, California, United States
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