Frontline Customer Service Training

Wed Nov 05 2025 at 08:00 am to 12:00 pm UTC+10:00

Brisbane | Brisbane

Paramount Training & Development Brisbane
Publisher/HostParamount Training & Development Brisbane
Frontline Customer Service Training
Advertisement
To empower every employee so that when challenging discussions arise, their skillset as an expert communicator has them more than ready!
About this Event

Course Overview

Lectures will include how to harness fears, how to decode customers’ tones and body language, how to communicate effectively and resolve conflicts assertively. The desired outcome of the programme is tales of sabre-sharpening victories; reps who turn conversations into conquests!


Topics covered in this course


Introduction to Customer Service

This session you will explore the significance of good as a tool for making an organisation better.


Customer Service Fundamentals

Participants will acquire a foundation in delivering customer relations through this comprehensive session.


Overview of Customer Communication

On this seminar participants will understand how crucial good customer communication is, know different ways of approaching customers over a period of time.


The Customer’s Words

By attending this course they will be able to start rating the needs of the customer and set the cops on to constrict different methods to fulfill each case.


The Customer’s Body Language

Participants will learn to use matching/mirroring; to read head movements indicating the subject’s thoughts or feelings; and interpret postures as to what they reveal about another’s emotional state.


The Customer’s Vocal Characteristics

As a result of this training, participants will acquire the ability to discriminate features related to visual and acoustic speakers.


Building Rapport

This session will give you tools that you can use to increase your ability to build relationships and communicate effectively. You will learn about mirroring and matching and how they relate to building rapport, and you’ll discover what the difference is and why that difference matters.


Dealing with Difficult Customers

Participants will learn how to handle the other through customer interactions with them, getting direction towards their desired resolution. They will learn to cogitate by picking out points that might aid or prevent conflict from escalating even further.


Customer Service Mechanics Explained

In this session participants will: Learn the ins and outs of customer welcoming
Master the elements of customer transfers
Learn the elements of customer email enquiries
Review customer scenarios and select the best approach.


Wrapping it Up

By the time the session ends and so too your team’s work, you will have concocted a plan for action and responded to any lingering questions.

Advertisement

Event Venue & Nearby Stays

Brisbane, Australia

Tickets

AUD 495.00

Sharing is Caring:

More Events in Brisbane

Collaborative Business Writing Training
Tue Nov 04 2025 at 08:00 am Collaborative Business Writing Training

Brisbane

2026 Qld Girlfriends Giggle
Fri Nov 07 2025 at 08:00 am 2026 Qld Girlfriends Giggle

Royal on the Park Hotel & Suites

Managing Personal Change Training
Fri Nov 07 2025 at 01:00 pm Managing Personal Change Training

Brisbane

Brisbane Job Fair - Brisbane Career Fair
Mon Nov 10 2025 at 11:00 am Brisbane Job Fair - Brisbane Career Fair

Brisbane

Hiring Smart: HR Training
Tue Nov 11 2025 at 08:00 am Hiring Smart: HR Training

Brisbane

Interpersonal Skills Training
Wed Nov 12 2025 at 08:00 am Interpersonal Skills Training

Brisbane

Metallica | Brisbane
Wed Nov 12 2025 at 07:00 pm Metallica | Brisbane

Suncorp Stadium

Brisbane is Happening!

Never miss your favorite happenings again!

Explore Brisbane Events