From Hostile to Hospital: How Civility Heals Teams and Patients

Program Description:

Why do some professionals seem to get away with bad behavior? Everyday civility is more than being nice. It’s about evidence-based practices that make a difference in patient safety, team performance and the bottom line. Dozens of strategies will help you promote respectful engagement and uphold The Joint Commission standards to address disruptive, toxic behaviors.

Event Venue & Nearby Stays

Mayo Clinic-Phoenix Campus, Waugh Auditorium, Education Center is West of the Hospital Main Entrance, 5777 E Mayo Blvd, Phoenix, United States