EW on Integrating Port Info for Visibility, Ctrl, 16-18 Feb 22, Singapore

Executive Workshop Outline

The themes of the Executive Workshop are 

• An Integrated Information Framework for Comprehensive Strategic Growth
• Everyone in the organisation pulling in the same direction
• Information on call, Managers should not waste time looking for Information

 In today’s ports and terminals, information is sourced from different applications with own data structures and in most instances have to be recompiled for presentation to management. In this way much important and strategic information is left out and what presented may not fully reflect the status quo or provide a complete picture.

The traditional silo method of maintaining information and data gives a fragmented unaligned view of business practices, processes and results across the organisation and does not provide management the best means to strategize their business for revenue growth and profitability. 

This Executive Workshop will present the current gaps in information management at ports and the need to integrate, align and link them under a new framework so that source information/data are kept intact and electronically reorganized on a common platform across the organisation for managers and leadership to have a more transparent and meaningful view of the state of performance at all levels and areas of organisation in a coordinated manner with aligned indicators, measures, indexing, trending and comparisons understood by all to take action for progress and improvements. Everyone in the organisation will be pulling in the same direction. Information of all dimensions properly defined and organized can be translated into better customer and employee satisfaction leading to higher financial returns and growth for the port. Integrated performance measures can be periodically assessed with set targets and objectives with an iterative strategic approach.

On a daily basis, integrated performances can be viewed on real-time basis and immediate corrective actions can be taken to maintain or exceed expectations. The 3-day Executive Workshop will consist of 6 sets of topics outlined below. Sessions will be video driven with interactive participation by attendees.  

There will be exercises and material handouts. Participants are welcomed to seek drilled down perspectives on any topic outlined.

Executive Workshop Outcome 

At the end of the Executive Workshop, participants will have comprehensive understanding of business processes and information flows in the port and understand and appreciate the information management systems in ports in general and in the ports they manage.   

Participants will know the benefits of integrating, aligning and linking their information management systems to improve operational efficiency, productivity and revenue growth and the advantages of an integrated over a silo-based information management approach. Participants can harness ideas and recognize lapses in their information management systems from the Executive Workshop and seek to incorporate these into their current information management system. 

Participants from Maritime Learning Institutions will have a comprehensive view of business processes in ports and terminals for better understanding and appreciation of the courses they are attending. Trainers can seek answers and clarifications on subjects they are covering in their curriculum.

Who should attend 

• Port Authorities
• Port Owners
• Chief Financial Officers
• Port Managers & Executives
• Information Technology Officers
• Shipping Line Managers
• Port Customers
• Port Stakeholders
• Maritime Learning Institutions – Students, Trainers

Topic 1: Review of Current Port Applications 

• Management and Operation
• Finance
• Customer Relationship Management
• Service Provider Management
• Human Resource
• Procurement/Vendor Management
• Administration
• Security
• Port Community System – Applications, Bookings, Alerts, Notifications, Feedback etc
• Equipment/Workshop Management/Maintenance
• Asset Management/Maintenance
• Marine (Tugs/Pilots/Navigation)
• Communication/Tracking
• APIs/Interfacing with External Applications
• Management Information Systems/Data Analytics

Topic 2: Dimensions in Ports 

• Leadership – Management & Direction
• Planning – Strategy Map
• Finance – Revenue Generation, Productivity
• Internal Processes – Core Competencies, Customer Management, Operational Strength, Operation Leadership
• Customers – Market Share, Customer Acquisition, Profitability, Satisfaction, Retention
• Assets – Availability, Deployment, Utilization, Contribution
• Equipment – Availability, Deployment, Utilization, Contribution
• Resources – Availability, Deployment, Utilization, Contribution
• Personnel – Availability, Deployment, Utilization, Contribution
• Service Providers – Availability, Alerts & Mobilization, Deployment, Net Contribution
• Learning & Innovation – Skills Development, Training, Motivation, Soft Infrastructure
• Corporate Standing – Internal Image, External Image
• Results – Financial, Market, Internal Processes, Learning & Innovation

Topic 3: Performances Areas for Monitoring, Tracking, Benchmarking 

• Business Performance and Competition
• Vessel Performance, Individual & Groups
• Asset/Resource Performance
• Personnel Performance
• Service Provider Performance
• Customer Performance
• Technology Performance
• CSR Performance

Topic 4: Key Features of Integration 

• Alignment and Linkage
• Cause and Effect Relationship
• Value Propositions, Objectives, Measures, Targets, Initiatives
• Cascading Mission and Vision Statements
• Real-time Monitoring
• Integrated Dashboard View for Performance and Conformance
• Lead vs Lag Measures
• Coordinated Deployment
• All levels and across enterprise
• Primary, Secondary, Tertiary Customer Relationships
• Aligned Financial Objectives and Metrics
• Individual and Group Indexing and Trending

 Topic 5: Integration by Redefining 

• Data Structures All Applications
• Measures & Indicators
• Performance Measures/Indicators
• KPAs/KPIs
• Operational Data Analytics
• Financial Data Analytics
• Quality Measures
• Data/Databases Schema
• Role of new port technologies like Digitization, Predictive Technologies, Sensitivity Analysis, Machine Learning, Block Chain, IoT, Automaton, Images/Voice Processing, Sensors, GPS Tracking, Drones

Topic 6: Integrated Information Framework Model 

• Strategy Map
• Value Propositions – Value Capture/Delivery
• Value Chains
• Benchmarking
• Measures, Targets, Initiatives
• Trending
• Performance Indexing - Financial, Revenue, Market, Core Competence, Customer, Learning, Innovation, Ops Excellence, Corporate, Capital, Process, Service, HR
• Conformance Indexing - EVA, Competition, Mkt Share, ROCE, Customer, HR, Yield, OSHA

About the Workshop Directors  

Francis Aurol 

Francis Aurol is a port professional with over 35 years of strong practical knowledge and experience as senior lead manager and consultant in ports/terminals, shipping, inland transportation (truck and rail), supply chain logistics and marine services in many countries handling containers, general cargoes, dry bulks, neo bulks and liquid cargoes, hazardous and non-hazardous.  

Francis started his career in 1970, for ten years in the Port of Singapore Authority (PSA) culminating as Traffic Manager a senior management position in charge of one of the gateways in the port. Thereafter, successfully lead managed and acted as consultant for ports, terminals, shipping and supply chain logistics in Singapore, South East Asia, Hongkong, India, Middle East and Africa. 

Francis Aurol has been project manager and super user for many IT based Management and Operations Projects in ports and terminals internationally which involved mapping and defining business processes, information systems with double stack approach collaborating with major IT companies such as Tata Consulting Services. Prepared SOP Manuals for ports/terminals. Carried out business development for new terminal acquisitions and technical and feasibility studies for many port/terminal prospects internationally for enterprises such as PSA Corporation and Pacific Basin Shipping, Hongkong.

Francis headed for 8 years a network of shipping agency offices with country General Managers in South East Asia and Hongkong and jointly launched a new feeder service in SEA. Special experience and knowledge accumulated over these years to bridge business processes between ports and terminals as intermodal gateway, transshipment port, hub port with external stakeholder partners like Shipping Lines, Agents & Brokers, 3PLs, 4PLs, ICDs, Rail Operators, Land bridge Operators and Inland Haulers over large hinterlands. 

He graduated from the University of Singapore in 1969 and a Certified Management Consultant by the Institute of Management Consultant (Spore/UK) in 2003 and a Certified Practicing Management Consultant by the PMC Board, Singapore in 2009.

Thomas Ng 

Thomas Ng has over 26 years of consulting experience in the ports and shipping industry. Thomas is known for developing innovative solutions for players within the ports & shipping industry,   — in areas of investments advisory, port strategy, development, marketing, planning & redesign, customer services and port operations; and delivering superior results.

He is the Executive Chairman of The Global Ports Forum (GPF) since 2008. The Global Ports Forum is a platform where all ports stakeholders in the ecosystem- port customers, port authorities, port operators, port people, port suppliers & service providers are gathered together to discuss about issues furthering the interests of ports globally.

Thomas is well-respected in the ports & shipping circles — recognized for his in-depth industry knowledge and far-reaching personal industry network and linkages. Some of his recent port investments advisory work include ports in the Middle East, Africa, Southern Europe, South East Asia, Latin America, etc.

Given Thomas’ far-reaching personal port industry network and linkages, Thomas is often seek out by port investors and port privatisation candidates all over the world for collaborative partnership.

Thomas is invited regularly as speaker & facilitator for Ports conferences, roundtable and executive programs and workshops.

He is the senior port & terminal training expert for the Singapore Ministry of Foreign Affairs (MFA) Singapore Cooperation Programme (SCP) for foreign ports officials for over 10 years. Recent programmes conducted by Thomas include the 5 days executive program in “Port Development and Competitiveness”, Singapore on 12-16 Dec 2016 where Thomas was the key trainer for over 60% of the whole executive program. Some other early SCP programmes that Thomas taught over 20 senior foreign government transport officials included the 2 weeks Singapore MFA Executive Programme in Logistics & Distribution Management on 28 Aug – 10 Sep 2007 & again on 6 Oct – 17 Oct 2008.

Thomas spoke recently at the Transport Intelligence Singapore 2013 Infrastructure panel, together with senior executives from the World Bank & UPS, the Container Depot Association Singapore Conference 2014 on ports and infrastructure, Tank Storage Asia Conference in 2015 and an exclusive Roundtable on Smart ports & ships and Internet of Things in Jun 2016.

On a professional level, Thomas is a veteran Chartered member of the Chartered Institute of Logistics & Transport Singapore since 2001. He is also a Board Member of the Singapore Chapter of Chartered Institute of Logistics & Transport for over 16 years.

Costs:

On or Before 16 Dec 2021: The ‘Early Bird’ Rate is USD4595 – Save USD400!

Special Offer! – 3 Delegates For The Price of 2 in This Category! Save USD4595!

From 17 Dec 2021: The Regular Rate is USD4995

Special Offer! – 3 Delegates For The Price of 2 in This Category! Save USD4995!

Note: All fees stated include luncheons, refreshments and complete set of documentation. It does not include the cost of accommodation and travel.

REGISTER NOW!

To register, please submit the following details to [email protected]:

Name:

Position:

Organisation:

Address:

Tel:

Fax:

Email:

What Best Describes Your Industry Sector?:

Billing information:

For cheque payments: To be made payable to ‘Global Ports Forum Pte. Ltd.’ Please do not send post-dated cheque.

For telegraphic transfers:

Account Name:             Global Ports Forum Pte. Ltd.,

Account No. :                695 477 141 001.

Beneficiary Bank:          Oversea-Chinese Banking Corporation Limited, Singapore. (Swift: OCBCSGSG),

Address : 65 Chulia Street #01-00, OCBC Centre, Singapore 049513.

Please supply confirmation via email of the TT from your bank. Transmitting bank charges must be paid by sender. Please quote both delegate and company name as reference.

Kindly note that as we are providing a special rate for ‘early bird’ sign up, we will need to receive your company payment by 16 Dec 2021 to enjoy the discount.

Details of GPF forthcoming executive workshops/forums are available on our website at below link: 

http://globalportsforum.com/forthcoming-gpf-executive-programmes/

Details of GPF PAST executive workshops/forums are available on our website at below link:

http://globalportsforum.com/past-events/ 

Look forward to welcoming you at the executive workshop/forum !

Kind regards

Thomas Ng

Chairman

The Global Ports Forum

GLOBAL PORTS FORUM PTE. LTD.

10 Anson Road

#18-11

International Plaza

Singapore 079903

Website: www.globalportsforum.com/

Mobile: +65 9684 3289

DID:    +65 65197662

Fax:    +65 6725 8438

Email:  [email protected]

Terms & Conditions:

No delegate registration will be accepted without completing registration details and full payment.

Upon receipt of your registration details and full payment, further programme information will be emailed to you including your proforma invoice and, if required, a letter of invitation for entry visa application.

Delegates will not be admitted unless payment has been received in Full.

Flights, Airport Transfers and Accommodation are not included in your delegate registration fee.

Refund Policy – a reimbursement of the registration fee, minus administrative charges will only be made if the participant has notified Global Ports Forum Pte. Ltd. in writing that he/she is unable to attend the event no less than 45 days prior to the commencement of the event. No cancellation is allowed after that, but a replacement with another participant is allowed.

This programme is subject to change without notice, E&O.E.

Event Venue & Nearby Stays

Pan Pacific Singapore, 7 Raffles Boulevard, Singapore, Singapore