Every Manager Should Know Conflict Resolution Techniques

Our one-day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies, and practices applicable today. You will gain hands-on practice on proven frameworks, and go through simulations and exercises that will train you to be a highly effective professional and leader, starting on day one.

Learning Objectives:

• Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
• Role-playing to practice techniques and new skills in a safe environment.
• Proven best practices for approaching conflict management.
• Practices for resolving conflict as a third-party mediator.
• Scientifically validated frameworks on effective communication in stressful situations.
• Transferring your learning back to your work environment using job aids, templates and other resources.

How Will You Benefit?

• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
• Gain confidence in holding difficult conversations calmly and assertively.
• Manage difficult situations proactively.
• Increase your effectiveness in managing conflict.
• See growth in your overall performance

Agenda:

1. The science behind workplace conflicts
2. Understanding Human Behaviour
3. Different Personality Types
4. Conflict Management Styles
5. Conflict Management Strategies
6. Workplace Conflicts
7. Conflict Resolution Agreements
8. Working with difficult people
9. Relationship and reputation management

Certification:

Once after the training, we will provide you with the course completion certificate.

Prerequisites:

None

Target Audience:

Anybody who is interested in learning Conflict Management Skills

Event Venue & Nearby Stays

PupilCert, +1 469 666 9332, los angeles, United States