Estate Services Service User Group

Estate Services Service User Group

Meets bi monthly on last Tuesday of the month.Managed by Fiona Lester of the Estate Management Team.

About service user groups

Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.

The groups are run by the service teams.

What service groups are there

Estate Services Service User Group

Planned Programme Service User Group

Response Repairs Service User Group

Purpose of service user groups

To look at issues relating to the way specific housing services are delivered.

To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.

To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.

To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.

Event Venue

Online