Enhance Your Sales Impact: 1 Day Professional Workshop in Goodyear, AZ

One-day intensive to strengthen sales, service, and communication skills for measurable business impact.
About this Event

Group Discounts:

Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants

About the course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

In today’s competitive market, exceptional sales and customer service skills are key to driving business growth. This course equips you with practical techniques to enhance communication, handle client interactions, and improve customer satisfaction. Through interactive exercises and real-world scenarios, you will develop the confidence to deliver memorable experiences, resolve conflicts effectively, and boost sales performance.

Learning Objectives:

By the end of this course, you will:

Understand customer needs and enhance client satisfaction.
Communicate effectively and build strong customer relationships.
Handle complaints and difficult interactions with confidence.
Apply practical sales strategies to improve business outcomes.
Develop a personal action plan to excel in sales and service roles.

Target Audience:

Retail staff, sales teams, hospitality workers, and communication specialists

Why is it the Right Fit for You:

This Sales and Customer Service Training is designed to help you develop the skills needed to stand out in client-facing roles. Through practical exercises, real-life case studies, and interactive modules, you gain actionable strategies that boost both customer satisfaction and business growth. Our expert trainers provide personalized guidance to ensure you build confidence, handle challenging situations, and close sales effectively. Choosing this course ensures you are equipped to exceed customer expectations, foster loyalty, and enhance your professional performance in any sales or service role.

Our Royalty Referral Program

Know a team or professional who could benefit from our workshops? Refer them and earn attractive royalties for every successful registration.

For royalty-related queries, contact [email protected]

Want to improve your team’s customer service and sales performance?

We provide in-house training programs tailored to your organization’s needs. Our trainers can customize the modules to focus on specific areas such as communication, complaint handling, or upselling strategies. Delivering the training on-site ensures your team gains practical skills, teamwork strategies, and immediate application in their work environment, driving measurable results for your business.

📧 Contact us today to schedule a customized in-house session:

Agenda
Module 1: Understanding Customer Expectations

Info:
• Explore customer needs and expectations in retail and hospitality
• Learn the impact of first impressions and service quality
• Understand different customer personalities
• Activity

Module 2: Effective Communication Skills

Info:
• Learn verbal and non-verbal communication techniques
• Practice active listening and empathy
• Enhance clarity and persuasion in conversations
• Activity

Module 3: Building Rapport and Trust

Info:
• Techniques to establish instant rapport with clients
• Understand the importance of trust in customer relationships
• Learn strategies to maintain long-term customer loyalty
• Case Study

Module 4: Sales Techniques and Upselling

Info:
• Learn consultative selling methods
• Explore strategies for cross-selling and upselling
• Identify opportunities to increase sales without being pushy
• Activity

Module 5: Handling Complaints and Difficult Customers

Info:
• Techniques for managing conflict calmly and professionally
• Convert complaints into opportunities for customer retention
• Learn effective problem-solving strategies
• Role Play

Module 6: Time and Priority Management

Info:
• Organize workflow for maximum efficiency in customer service
• Learn to prioritize tasks without compromising service quality
• Manage multiple customer interactions effectively
• Activity

Module 7: Enhancing Customer Experience

Info:
• Learn how to create memorable experiences for clients
• Incorporate personalization and attention to detail in service
• Understand the impact of follow-ups and after-sales service
• Activity

Module 8: Team Collaboration and Service Culture

Info:
• Foster teamwork to deliver consistent service
• Learn strategies to support colleagues and improve team performance
• Build a positive service culture within your organization
• Case Study

Module 9: Personal Development for Sales Success

Info:
• Develop confidence, resilience, and motivation in sales roles
• Learn strategies for continuous improvement and skill development
• Set personal goals for enhancing customer satisfaction and sales
• Activity