Emotional Intelligence for Handling Difficult Conversations with Confidence

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*This is fully claimable under HRD Corp / PSMB SBL-Khas!

Workshop Description

EQ is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information and influence. Emotional Intelligence (EQ) emerges not merely from intellectual rationalization but the workings of the human heart. It comes from a combination of our ability of self-awareness and self-regulation. With high EQ within, a person is likely to be both successful and happy.

This training course requires you learn to acknowledge and value feelings in yourself and others – that you appropriately respond to them with the appropriate logic and emotions in your daily life and work. It seeks to improve the participants friendliness and influence skill by increasing their ability to relate to others. Furthermore, make them more productive by being able to relate to others. Emotional Intelligence also motivates you to pursue your unique potential and purpose and activates your innermost values and aspirations.

“Anyone can become angry that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way, this is not easy.” Aristotle

Workshop Learning Objectives

• Be able to state the power of EQ and IQ in our daily lives
  
• Appreciate that EQ is an integral part of any person’s success
  factors
  
• Learn Daniel Goleman 4 areas of EQ and the 5 components of
  EQ
  
• Establish individual EQ awareness
  
• Learn that improving one’s EQ can lead to better well-being,
  effectiveness and work excellence
  
• Utilize DiSC to understand people and increase understanding
  
• Ensure that our internal awareness is translated into desired
  external actions
  
• Listen with empathy effectively and hear their stories
  
• Improve self- emotional control to improve relationships to be a
  better Team Contributor
  
• Learn to confront others with finesse and confidence
  
• Create positive work relationships within the organization
  

Event Venue & Nearby Stays

Wyndham Grand Bangsar Kuala Lumpur, 1 Jalan Pantai Baharu, Kuala Lumpur, Malaysia