Advertisement
Individuals often react impulsively rather than rationally. This can be especially evident during customer service interactions. To effectively assist customers during a difficulty, it is essential to guide them towards emotional stability to facilitate problem-solving.
Join our engaging online session to acquire the necessary strategies for regulating the emotions of yourself and others. Explore the reasons behind emotional reactions and discover techniques to support customers in regaining composure.
Key takeaways for participants include:
- Cultivating a customer-centric approach by focusing on their needs
- Empowering individuals through respect and offering choices
- Enhancing understanding of customer behaviors and implementing emotionally intelligent practices to address their concerns effectively
Advertisement
Event Venue
Online event, 800 3rd Ave, New York, NY 10022-7604, United States,New York, New York, New York, New York
Tickets