Effective Support and Supervision of Staff

Now with content on supporting and supervising remote-working staff.

Giving strong support and supervision to staff can make a world of difference to how they perform. This one-day course is suitable for managers, team leaders and anyone who has to oversee and motivate others. We examine key mechanisms that can be applied to any group and which make for effective support and supervision of both individuals and teams. Discover a mix of hard-skills and soft-skills ranging from

defining your role and their role, establishing expectations

• Setting boundaries
• Earning respect
• Creating a constructive and sharing atmosphere
• Giving feedback
• Dealing with conflicts and tensions
• Underlying causes of poor performance
• listening skills
• Training Needs Analysis

FAQs

Do I have to book using Eventbrite?

No. You can simply contact us at [email protected] with your name, organisation, billing address and a note of any access issues. We will issue an invoice in advance of your attendance.

What refreshments are served at the training?

Two free rounds of tea, coffee and biscuits are served on arrival and at mid-morning. A sandwich and wraps lunch is served as part of the fee.

Is there disabled access?

The venue is fully accessible. There is a flight of stairs at the front of the building, however, so wheelchair access is at the rear. A Civicos staff member can be on hand to assist, as the entry point is not obvious. Please let us know in advance of any access requirements.

What are my transport/parking options getting to the event?

Please refer to the Google info here  

What can/can't I bring to the event? 

No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.

Is my registration/ticket transferrable?

If you want to transfer to another training course, please contact us with five or more days’ notice at [email protected]

Do I have to bring my printed ticket to the event?

No need

What is the refund policy?

Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do reserve the right to charge for the full cost of the course

Event Venue & Nearby Stays

Robertson House, The Robertson Trust, Glasgow, United Kingdom