About this Event
These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Target Audience:
Anybody who is interested in learning Communication Strategies Skills
Learning Objectives:
This workshop will help teach participants how to:
Identify common communication problems that may be holding them back
Develop skills in asking questions
Identify what their non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance their ability to handle difficult situations
Deal with situations assertively
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Module Six: Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages
Module Eleven: Wrapping Up
Words from the Wise
Event Venue & Nearby Stays
PupilCert, Grenfell St, Adelaide, Australia
AUD 545.00 to AUD 795.00