About this Event
This training identifies the principles of writing. Participants will apply methods to communicate accurately in email, memos, and business letters. There will be a review on grammar, ranging from basic to commonly-misused rules.
May 15 and 17, 8:30AM-12NN
INCLUSIONS (Join in Cubao)
- 2 snacks (1 per day)
- printed handouts
- printed certificate
- overflowing coffee
- WIFI access
INCLUSIONS (Join via Zoom)
- PDF handouts
- PDF certificate
WHERE
Mpower Learning Manila
222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, Quezon City
Outline
This module aims to provide a detailed workshop regarding the use of English in written communication, focusing on workplace scenarios. Participants will undergo various exercises on grammar, and practice how to apply them in letters, memos, emails, etc. Participants will be given individual feedback on their work.
I. Introduction
- Importance of Communicating Properly
- The Role of English in Business Communication
II. Grammar Review
- Subject-Verb Agreement
- Active vs Passive Voice
- Prepositions
- Common Grammar Mistakes
- Maintaining Professional Choice of Words
III. Aspects of Business Writing
- Contents: Writing Concisely and Coherently
- Format and Tone of Writing
- Constructing Complete and Effective Emails
- Conveying Messages Accurately: Identifying and Removing Vagueness and Ambiguity
IV. Customer-Centric Approach in Writing
- Politeness in Writing
- Expressing Apologies
- Customer Service in Writing
- Identifying Importance of Customer Service in Business Writing
- Applying General Customer Service Concepts in Writing
- Techniques in Connoting Positivity
- Expressing Negative Answers Positively
V. Constructing Business Correspondence Workshop
- Writing Memoranda
- Emails and Email Etiquette
- Business Letter Overview
- Types of Business Letters
- Proposal/Sales Letters
- Apology Letter
- Invitation Letter
- Traditional Parts of a Business Letter
Event Venue & Nearby Stays
Mpower Learning Manila, 222 Vivaldi Residences, 628 EDSA c.or Aurora Blvd, Mandaluyong City, Philippines
PHP 949.50 to PHP 2399.00
