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Jonathan Romm will defend his PhD thesis: «Inside Healthcare Design Labs - Exploring the practice of healthcare service design in the context of embedded service design labs» at AHO on December 10 2021. The defence will be in English. Trial lecture 10.00
Defence 12.00
Summary:
Inside Healthcare Design Labs - Exploring the practice of healthcare service design in the context of embedded service design labs
The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice
to develop new methods and ways of working. Recently, design labs have emerged in the area of healthcare as a way to support service design practices carried out in such settings. This thesis explores how service design labs may act as supportive spaces for practicing service design inside large healthcare service systems. To do so, four 10–12-week-long action research interventions that supported inquiry into real-life service design processes were carried out inside three large Norwegian hospitals.
This research explicates the compound approaches used by service design practitioners amid the complexities inevitably found in healthcare. It identifies and explicates the central healthcare service design conversation and facilitation practices. Further, it builds a theoretical frame for service design labs to act as supportive physical, social and imaginary spaces. Additionally, the research conceptualises service design labs as temporal and situated meta-designs inside complex service systems.
About the candidate:
Jonathan Romm (1968) is a service designer with more than ten years of experience in interaction and service design in healthcare as a domian. He is working as a lecturer and researcher at The Oslo School of Architecture and Design. He is also engaged as a partner, senior service designer and consultant at the Norwegian design agency Halogen. Romm was trained as an Industrial designer from The Danish Design School with a specialization in design management and interaction design. He has previously held the position as head of the Institute of Design and Prorector at AHO from 2008 until 2011. Over the past 15 years, he has made contributions to both academic and popular publications related to several innovative and interdisciplinary design collaborations and research projects.
Supervisors
Main supervisor: Associate Professor Josina Vink, Institute of Design, AHO
Co-supervisor: Professor Simon Clatworthy, Institute of Design, AHO
Adjudication committee:
First opponent: Dr. Mieke van der Bijl-Brouwer, Faculty of Industrial Design Engineering, Delft University of Technology
Second opponent: Dr. Joyce Sheau Roei Yee, Faculty of Arts, Design and Social Sciences, Northumbria University
Third member and coordinator: PhD Marie Louise Juul Søndergaard, Institute of Design, AHO
Sted: Sverre Fehn (A2), AHO
Adresse: Maridalsveien 29
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Event Venue & Nearby Stays
Maridalsveien 29, 0175 Oslo, Norge, Oslo, Norway