Digital Marketplaces: Elevate the Customer Journey | Amazon Product Leader

Thu Dec 19 2024 at 11:30 am to 12:00 pm UTC-08:00

Online | Online

Product School
Publisher/HostProduct School
Digital Marketplaces: Elevate the Customer Journey | Amazon Product Leader
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*** DISCLAIMER: This event is ONLINE ***
About this Event

👉Disclaimer: This is an online event hosted on RingCentral. Please register and join the event here https://prdct.school/419cVpI👈

Digital marketplaces have revolutionized the way consumers shop and businesses operate. However, success in this competitive space requires a deep understanding of the customer journey. This presentation examines the customer journey in six critical segments: Search, Discovery, Consideration, Conversion, Delivery Experience, and Post-Purchase Support. Each section explores common customer problems and offers practical tips for product managers on how to identify and address similar pain points to significantly enhance user experience, drive customer satisfaction, and ultimately achieve business success.
3 key takeaways:
- Understanding the customer journey is essential
- Leverage data for iterative problem-solving
- Build customer trust and support throughout the process


Meet the Speaker: Udit Mehrotra, Product Leader at Amazon

Udit Mehrotra is a seasoned product and technology leader currently heading Product for Customer Experience at Amazon Canada. Known for his expertise in customer-centric innovation, Udit leads a team that develops cutting-edge technology solutions for online shopping challenges, including search optimization, catalog enrichment, payment systems, and delivery experience. With a strong record in building and scaling product teams, strategic leadership, and mentorship, Udit is a sought-after speaker in product management and technology. He frequently shares insights on navigating high-stakes environments in fast-paced tech settings. Udit holds an MBA from Carnegie Mellon University and a Bachelor's in Electrical and Electronic Engineering from Nanyang Technological University, Singapore.


The content of this event is for educational purposes only and does not include any specific facts of the presenter’s current or previous company. The opinions expressed in this event are solely those of the presenter based on personal experiences and do not reflect those of the company the presenter works for.

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