About this Event
Group Discounts:
Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants
About the course:
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
In the era of hybrid work, communication is often text-based, video-based, or asynchronous. This course helps professionals build emotional intelligence that applies specifically to digital communication. Participants will learn how to convey empathy online, read emotional cues through screens, reduce misunderstandings, and foster trust in remote teams. Through real examples, virtual interaction exercises, and communication simulations, attendees will develop confidence and clarity in online collaboration. The result: stronger relationships, increased engagement, and a more connected digital work culture.
Learning Objectives:
By the end of this course, you will:
• Communicate with empathy across digital and hybrid platforms
• Recognize emotional cues in text and video conversations
• Build trust, belonging, and engagement in remote teams
• Resolve misunderstandings before they escalate
• Create psychologically safe virtual communication environments
• Apply DEQ tools daily in collaboration and leadership activities
Target Audience:
• Remote and hybrid team leaders
• HR professionals and organizational culture builders
• People managers and team leads
• Customer success and support professionals
• Educators, training facilitators, and project coordinators
Why Choose This Course?
Most workplaces now rely heavily on digital communication — but emotional understanding often gets lost online. This course helps professionals humanize virtual interactions, reduce miscommunication, and build stronger, more trusting work relationships. By improving digital empathy and clarity, teams experience smoother collaboration, higher engagement, and more positive workplace culture.
©2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Our Royalty Referral Program
Know a team or professional who could benefit from our workshops? Refer them and earn attractive royalties for every successful registration.
For royalty-related queries, contact [email protected]
Want to train your entire team?
In-house sessions are available to embed DEQ principles into your entire organization’s communication culture. Custom programs can be tailored to your team’s tools, workflows, and real communication challenges for immediate, practical impact.
📧 Contact us today to schedule a customized in-house session:
Agenda
Module 1: Understanding Digital Emotional Intelligence
Info:
• What is DEQ and why it matters today
• Emotional signals in digital vs face-to-face communication
• How digital miscommunication happens
• Icebreaker
Module 2: Communicating with Clarity and Empathy Online
Info:
• Tone control in chat, email, and messaging tools
• Conveying warmth and presence in virtual conversations
• Choosing the right medium for the message
• Practice Exercise
Module 3: Reading Emotional Cues in Hybrid Work
Info:
• Recognizing stress, disengagement, or confusion virtually
• Using video, voice, and text cues effectively
• Encouraging psychological safety in digital environments
• Case Study
Module 4: Building Trust and Connection in Remote Teams
Info:
• Leading inclusive virtual meetings
• Strengthening rapport across distance
• Strategies for remote conflict resolution
• Role Play Simulation
Module 5: Digital Boundaries and Healthy Communication Norms
Info:
• Managing message overload and burnout
• Setting expectations for response time and availability
• Respectful and mindful communication habits
• Scenario Exercise
Module 6: DEQ for Leadership and HR
Info:
• Promoting emotional connection and transparency
• Coaching and feedback online
• Supporting team well-being remotely
• Team Exercise
Module 7: Personal DEQ Action Plan
Info:
• Evaluate your own digital communication behaviors
• Identify improvement areas and emotional strengths
• Create a sustainable daily practice
• Action Plan Presentation
Event Venue & Nearby Stays
regus NC, Charlotte - Charlotte City Center (HQ), 525 North Tryon Street #Suite 1600, Charlotte, United States
USD 562.46 to USD 735.96
