About this Event
Introductory course designed to enable staff who interact with customers both on the phone and in person, to feel more confident and skilled in their approach to supporting customers living with dementia.
Learning outcomes:
• Learn what dementia is and how to spot the signs and symptoms.
• Understand how the symptoms of dementia can affect a person's behaviour and communication.
• Learn practical ways you can support people living with dementia in a customer-facing environment.
Training delivered by the Alzheimer's Society, hosted and organised by BHTA.
Agenda
🕑: 09:30 AM - 10:00 AM
Registration
🕑: 10:00 AM - 11:25 AM
Welcome and opening session
Info: What is dementia? The impact of dementia on communication. Communication exercise - 'Keep up'. Communication techniques.
🕑: 11:25 AM
Break
🕑: 11:35 AM - 01:00 PM
Second session
Info: Dementia and memory. Responding to situations. Talking to customers about dementia. Action planning, questions and evaluation.
🕑: 01:00 PM - 02:00 PM
Lunch
Event Venue & Nearby Stays
Engineers’ House, The Promenade, Bristol, United Kingdom
GBP 72.00 to GBP 161.14
