CX Forums DC Experience Summit

Mon Oct 24 2022 at 08:00 am to 04:00 pm UTC-04:00

The Hamilton Live | Washington

CX Forums: The Customer Experience Connection
Publisher/HostCX Forums: The Customer Experience Connection
CX Forums DC Experience Summit
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Live, In-Person & Online. The premiere customer experience event created by CX practitioners for CX leaders comes to Washington DC!
About this Event
Event Photos

CX is a challenging profession. Now there is a place you can connect with other CX professionals in-person and online.

If you want to improve your customer experience skills and meet others in the CX profession from a variety of disciplines in both the public and private sector, don't miss this event.

is produced in partnership with the .

  • In-Person and Online Networking with CX leaders from a variety of disciplines and industries, before, during and after the Summit
  • Discuss Future Innovations in CX/UX and how to improve customer and employee experiences.
  • See the Latest Tools and Resources to enhance your CX toolkit and practice.
  • Virtual Hands On Workshops to expand your knowledge and hone your CX skills
  • Earn CCXP credits for attending

Join customer experience leaders from across the mid-Atlantic region to network, share ideas and tips, expand skill sets and support each other in improving their unique CX initiatives.

features 9 TED Talk style speakers, 3 Keynote speakers, a Panel of 4 CX Experts and four 90-minute hands-on virtual workshops (included with your registration).

Equally important, there are over 6 hours of time reserved for networking and small group discussions.


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Why Attend?

During the pandemic there have been a lot of changes in the way people shop, what they need and expect in terms of service, quality and overall experience.

CX Forums Experience Summit is the place to learn what CX leaders in are planning next to keep customers engaged and satisfied in the future.

When you attend the you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow.

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.” 

~ Michelle Brigman, Medallia

You will meet other leaders in the CX profession from other industries and disciplines. Get inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth.

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, CX Forums Experience Summits bring decision makers together to share knowledge, support each other in our practice.


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More Than a Meeting

It's more than just a one day event as the Experience Summit includes online workshops, virtual networking and in-person meetups leading to the Summit at The Hamilton Live on October 24th.

As an intimate hybrid event, is live both In-Person and Online.

No more boring recorded webinars where you can only use the chat function to connect with others.

Our solution for livestream is a Watch Party where you can meet and talk with others throughout the day and watch the speakers live online together.

Whether you choose to attend in-person or online, all attendees of the Experience Summit will have exclusive access to participate in:

  • Live Experience Summit sessions
  • Four 90-minute virtual pre-event Hands-On Workshops (Included with registration - a $200 value!)
  • Meet the Speakers, Happy Hour w/CX Trivia, Speed Networking
  • Small group discussions
  • Year round networking with all attendees on the official event app

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A Unique Entertainment Venue Makes this Professional Conference Feel Like a Social Event


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We are delighted to partner with to provide a unique music-centric experience which includes a beautiful stage and theater, with state-of-the-art audio/visual, multiple creative meeting spaces, a full service restaurant and bar.

A uniquely eclectic experience located just steps from the White House, The Hamilton has quickly become Washington, DC’s favorite gathering place for music, art, entertainment and inventive dining. 

While most trade events take place in sterile conference centers and hotels, The Hamilton was designed for providing exceptional customer experiences.

This amazing venue is part of what sets CX Forums Experience Summits apart from traditional conferences

Interested in participating as a , or with CX Forums Experience Summit? Visit or contact Mark Michelson [email protected] for more info.


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Size Matters

Have you heard of a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships.

For this reason, CX Forums Experience Summits are limited to 150 in-person delegates. Only 100 in-person tickets are available for purchase.

We look forward to meeting you in DC!

Interested in participating as a , or with CX Forums Experience Summit? Visit or contact Mark Michelson [email protected] for more info.

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Event Venue & Nearby Stays

The Hamilton Live, 600 14th Street Northwest, Washington, United States

Tickets

USD 245.00 to USD 445.00

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