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Join us for an interactive CX workshop: identify friction points, learn journey mapping, & learn tools to help lead impactful initiativesAbout this Event
Join us for an interactive Customer Experience workshop where you'll discover how to identify hidden friction points that are costing you clients. Learn practical strategies to build lasting loyalty through hands-on customer journey mapping and real-world case studies. You'll master the tools and gain the confidence to lead CX initiatives that drive measurable impact. Whether you're in marketing, operations, or leadership, this session will show you how your role directly shapes customer relationships—and how mastering CX can elevate your professional value.
Agenda
🕑: 06:00 PM - 06:15 PM
Networking & Icebreaker
🕑: 06:15 PM - 06:30 PM
Opening Remarks
🕑: 06:30 PM - 06:50 PM
Customer Journey Mapping: Why & How
🕑: 06:50 PM - 07:45 PM
Mapping Your Customer Journey & Presentations
🕑: 07:45 PM - 08:00 PM
Takeaways & Closing Remarks
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Event Venue & Nearby Stays
Feliciano School of Business, Room 140, 1 Normal Avenue, Montclair, United States
Tickets
USD 0.00
