Customer Service Relationship Building Training

We will start with an icebreaker where we will all get to know each other (ie, our participants) and outline what we are going to do. Students will then write down their own learning goals for the course!

Focusing on Your Customer

Participants will discover the benefits of consultative selling through customer-centric behaviours that facilitate gaining a deeper insight into one’s individual customers and the potential new paths forward toward their future success. They will be provided with an efforts vs. results matrix delineating what activities result in the greatest improvements in sales outcomes.

What Influences People in Forming Relationships?

This session will uncover all the different family emotions, cultural influences and relationship components that affect how we choose to engage with the opposite or same sex, and what makes them successful. Come along and discover these crucial factors so that you can positively nurture healthy and rewarding relationships with others!

Disclosure

The Johari Window was designed by Joe Luft and Harry Ingraham to help people develop greater mutual understanding in interpersonal relationships, giving important insights for improving self-awareness, asking for feedback and building stronger relationships through more open communication. Let’s spend time unlocking the power of disclosure here to improve your team!

How to Win Friends and Influence People

This week: our reading is Dale Carnegie’s How to Win Friends and Influence People (1936), still one of the most popular books on human relationships.

Communication Skills for Relationship Selling

Good communication begins not with telling but with asking, and continues with caring listening. That’s what we’ll talk about in this class – how to use asking and listening to build better connections with others.

Workshop Wrap-Up

By the end of the session, we want you to be emerging from a wilderness of complaints with a set of achievable proposals.

Event Venue

Melbourne, Australia