Customer Service essentials

Wed Apr 09 2025 at 09:00 am to 01:00 pm UTC+12:00

Caccia Birch House | Palmerston North

Business Central
Publisher/HostBusiness Central
Customer Service essentials
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Customer Service essentials
About this Event

This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.



Key audience:

This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.



Learning outcomes:
  • Understand the importance of a customer service mindset.
  • Learn about customer service etiquette and how it’s unique for each business.
  • Explain the requirement for a strong product and service knowledge.
  • Demonstrate the pivotal role of good communication and listening skills.



Course Detail

Duration: Half day, in person
Time: 9am - 1pm


Course includes:

Workbook, arrival tea or coffee and morning or afternoon tea.


To view our Terms and Conditions click here.

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Event Venue & Nearby Stays

Caccia Birch House, 130 Te Awe Awe Street, Palmerston North, New Zealand

Tickets

NZD 427.60 to NZD 672.32

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