Customer Conflict Resolution

Name: Customer Conflict Resolution
Start: 2024-11-29T09:00:00-08:00
End: 2024-11-29T12:00:00-08:00
Location: 201 - 4230 Gateway Drive, Whistler, BC, Canada, British Columbia V0N 1B4

Fri Nov 29 2024 at 09:00 am to 12:00 pm UTC-08:00

201 - 4230 Gateway Drive, Whistler, BC, Canada, British Columbia V0N 1B4 | Whistler

Publisher/HostWhistler Chamber of Commerce

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Front line staff will improve their skills to deal with unsatisfied customers by taking ownership of complaint, working through five steps of conflict resolution and following up.
By the end of the course, you will understand who your customers are, identify the causes of conflict, learn the five steps to effectively deal with conflict (including taking ownership), and explore the concepts of empowerment and follow-up.
Session:
Friday, November 29 | 9:00 AM – 12:00 PM | Whistler Chamber Boardroom
Price: $125+GST