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CUSTOMER CARE & FRONT OFFICE SKILLS WORKSHOPDo you sometimes wish there was a place where you could send your staff for inspiration?
Would you like your receptionist, front of house staff or sales staff to learn more about customer service and business etiquette? Do you have new staff that needs to learn to ropes?
THEN THIS COURSE IS FOR YOU! Let us train your staff to become 5 Star Customer Care Experts!
COST: R850pp
INCLUDED in the price: Full Course Manual, Certficate, Coffee/Tea/Refreshments
JUST CLICK THE LINK for more information and Bookings:
https://hermanustraining.co.za/product/customer-care/
MORE ABOUT THIS COURSE:
One full day course: 08:30 – 16:30
25 JULY 2024
Price Includes:
Full Course Manual
Certificate
Refreshments
Practical Session
This is a very hands-on and practical training and the following subjects will be attended to:
* Personal Hygiene, Healthcare & Personal Growth: We start with the student and spend a session on personal growth with development tests, motivation, how to do financial and goal setting planning and how to be successful with teamwork. We talk about Inventory of your Skills and attitude in the workplace and overall well-being – Happy student, happy workplace!
* Advanced Communications Skills (Body Language, Greetings and Welcome, Advanced Telephone Skills and taking Messages, Perfect Customer orientated language, Advanced Listening Skills). This whole session is very practical and we learn with roleplay.
* Advanced Listening Skills (This whole session is very practical and we learn with roleplay)
* How to deal with Customer problems and Complaints (Problem solving)
* 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
*Receptionist Skills & Tasks
*Front of House Skills
*Shop Assistant Skills
*Business Etiquette and how to introduce Customers to Staff and Management.
Become a Five Star Customer Service Specialist!
Presented by Karin de Bruin
Owner of the Hermanus Self-Improvement Centre.
Training since 2004
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Event Venue & Nearby Stays
Groenberg Jukskei Hall, Jimmy Smith St, Sandbaai, Hermanus, 39 Jimmy Smith St, Sand Baai, 7200, South Africa,Overstrand, Strand
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