Customer Advocacy in Practice Certification: Module 1 - Business Impact

Mon Sep 19 2022 at 09:00 am to 05:30 pm

City Winery Boston | Boston

Captivate Collective
Publisher/HostCaptivate Collective
Customer Advocacy in Practice Certification: Module 1 - Business Impact
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The first module in a three-part series, this workshop and certification focuses on best practices to level-up your approach to advocacy.
About this Event

Built on the Captivate Collective's latest Customer Advocacy Maturity Model framework, the Customer Advocacy in Practice (CAP) Certification series features three distinct learning modules:

  • Module 1: Business Impact
  • Module 2: Advocate Experience
  • Module 3: Program Execution

Captivate is thrilled to premier CAP Certification Module 1: Business Impact in connection with CustomerX Con 2022 in Boston, MA and sponsored by the team at PeerSpot.

The Business Impact module focuses on best practices to up-level your approach in three key indicators of advocacy practice maturity: Advocacy Outcomes, Advocate Program or Portfolio Brand, and Internal Alignment.

As you’ve come to expect from the Captivate team, this day of learning will be anything but ordinary. No self-paced, online sessions. No pricey exam fees. Hosted in a stunning event space surrounded by oak wine barrels at City Winery in Boston, this intimate educational experience will be wine themed and feature suggested “learning pairings” for building your CustomerX Con conference agenda. And, to make the day just that little bit extra, you’re invited to stay a while longer, unwind with some new friends, and take part in a sommelier-led wine tasting. ?


Who will benefit from this workshop and certification:

Whether you are just getting started with customer advocacy, or you are charting a course for where to take your more mature practice, the Customer Advocacy In Practice (CAP) Workshop and Certification series by Captivate Collective provides practitioners of all experience levels with actionable ideas, real-world examples and expert insights to take your program or portfolio to the next level.


This advocacy education day includes:
  • Over six hours of interactive advocacy practice learning and discussion
  • Onsite lunch
  • Free certification exam entrance
  • Wine tasting experience following a quality learning experience!

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Due to the size of the venue, and to ensure each participant gets a personal experience, space is limited. We encourage you to book early.

Have questions? Feel free to reach out to [email protected] for further details or questions.


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Event Venue & Nearby Stays

City Winery Boston, 80 Beverly Street, Boston, United States

Tickets

USD 350.00

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