Consumerism and Behaviour Change

Thu Nov 18 2021 at 08:00 am to 10:30 am

Future Leap & Online (Hybrid Event) | Bristol

Future Leap
Publisher/HostFuture Leap
Consumerism and Behaviour Change
Join us for this hybrid morning event in the lead up to the holidays to discuss consumerism and behaviour change.
About this Event

Consumerism is at the crux of many of the environmental challenges that we now face.
Demand will continuously outweigh the supply, so how do we see this as an opportunity to leverage this in order to generate behaviour change, transitioning from wasteful spenders to conscious consumers?
Join us to discuss consumerism and behaviour change...and how we can make sustainable choices more accessible for all.

Future Leap are excited to welcome Business Declares, The Party Kit Network and Network members Customer IQ and Frank Water to speak at this event.

Event Photos

Ben Tolhurst, Director, Business Declares

In this session, Ben explores the role which consumption is playing in the climate, ecological and social crisis. He considers ways in which people can be more mindful of what they buy and how they buy it, and outlines ways in which we can connect, give and share meaning without resorting to mainstream consumerism.

Gideon Barker, Founder, Customer IQ

Gideon’s talk will be around the importance of being customer-centric in business and how thinking and acting with the customer in mind is a route to success. However, he would like to challenge some of the existing thinking about providing 'what customers want' by suggesting businesses should think more about providing 'what customers need' - ie instead of constant price reductions and quicker deliveries, think about more sustainable practices and building trust and loyalty this way. Gideon shall be presenting some data as well as some opinion and hope to raise some questions, particularly in the run-up to Christmas.

Katie Endacott, Head of Operations & Fundraising, Frank Water

How many physical gifts have you received that you simply haven’t needed, or wanted to donate to charity? Katie will be sharing top tips on how you can cut out the middle man, support a charity and still buy a gift for a friend or family member. This results in sustainable gift buying, getting that warm fuzzy feeling and ensuring that there isn’t another pile for the charity shop after Christmas.

Julie Savage, Board Member, The Party Kit Network.

Julie will give an overview of the Party Kit Network (PKN) and then to cover how the business model is operated by the PKN members with varying objectives.

The fundamental thread is the shared sustainable ethic and how this can be flexibly operated dependant on the desired aims of the PKN member.


08:00 – 08:20 - Registration, Coffee/Tea and Networking [Plus Virtual Attendees Networking Session]

08:20 - 08:30 - Introduction by Future Leap

08:30 - 08:45 –Ben Tolhurst, Director, Business Declares

08:45 - 08:55 - Q&A

08:55 – 09:10 – Gideon Barker, Customer IQ

09:10 - 09:20 - Q&A

09:20 - 09:30 -  Katie Endacott, Frank Water

09:30 - 09:40 - Q&A

09:40 – 09:50 - Julie Savage, The Party Kit Network

09:50 – 10:00 – Q&A

10:00 – 10:05 - 60 Second Pitches

10:05 - 10:15 - Close

10:15 - 10:45 – Breakfast & Networking [Plus Virtual Attendees Networking Session]

Meet Our Speakers!

Ben Tolhurst, Director, Business Declares

Ben has spent 28 years in corporate life and has held senior positions in various FTSE100/large organisations, across a range of sectors including government, telco, energy, retail and real estate.

In 2020, Ben quit his job as UK Head of property and Asset Management for JLL to focus his time purely on working with businesses to accelerate action to tackle the climate crisis. As part of this mission, Ben is a Director of Business Declares, a not for profit organisation which recognises that businesses can be a force for good in tackling the climate, ecological and social crisis. Business Declares directly, and through its member network, supports businesses to raise awareness of, and most importantly, take meaningful actions to, address this crisis.

Gideon Barker, Founder, Customer IQ

Gideon has over 20 years of experience working in customer research and has been running his own consultancy - now called Customer IQ - for over the last 10 years. His focus is on helping brands with 'customer discovery' research - to really get under the skin of customers and potential customers and understand their needs, motivations and pain points. Ask him anything related to research and customers.

Katie Endacott, Head of Operations & Fundraising, Frank Water

Frank Water is a charity and CIC. We don’t dig wells or install taps. We support the world’s most marginalised communities to sustainably manage their own water resources. In doing so, they can build a future where their families have enough water to live and thrive. Katie Endacott is Head of Operations & Fundraising at Frank Water, having worked in charities for over 15 years.

Julie Savage, Board Member, The Party Kit Network.

The Party Kit Network are a non-profit organisation helping to make parties more sustainable. They connect those planning a party with local party kits of reusable tableware and decorations.

By supporting more people to make the switch to reusables, they can dramatically cut the waste from single-use items like paper plates and plastic cups, helping to protect the planet. All party kits are run independently by people passionate about helping their communities reduce waste.


Want to Know More?

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Opportunities, Suggestions and Conditions

As part of your (physical) ticket we would like to offer you 50% off coworking for the rest of the day after the event at our sustainability hub Future Leap, if you are not already a user of the space. This is just £10+VAT! Our carbon neutral coworking space is next door to the events space so you will be able to move seamlessly from event to work within minutes. You can book on arrival or let us know in advance via email.

Physical Attendees: It is important we look after each other and keep safe. We recommend all attendees take a lateral flow test prior to arrival. Please do not attend if you have any covid symptoms or are having to self isolate. Physical attendees must adhere to all safety guidelines sent in advance of the event.

You can get 20% off your next online event with us by choosing the add on option during booking.

Most of our events are available on demand here, however this does not include opportunities to network, take part in the discussions or do a 60 second pitch!

We will share your name, job title & company with the other event attendees for this event only. If you don’t want this information to be shared please let us know when you have purchased your ticket.

We take photos at our events for marketing purposes, if you don’t want your picture taken please let us know in advance.

We record some of our events for marketing purposes, if you don't want to be in the recording please let us know in advance.

We have included a £1 carbon offsetting fee to all event tickets in our commitment to being carbon neutral in our operations. You can find out about our chosen charity here.

Please let us know at least one week in advance if you require closed captions or have any other accessibility needs.

If you require a complimentary carers/assistant ticket, please email [email protected] at least one week in advance and we will be happy to support you!

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Event Venue & Nearby Stays

Future Leap & Online (Hybrid Event), 1-3 Gloucester Road, Bristol, United Kingdom


GBP 3.50 to GBP 21.00

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