About this Event
Group Discounts:
Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants
About the course:
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This course provides practical techniques and structured approaches to handle conflicts and difficult conversations confidently. You will explore conflict styles, communication tools, de-escalation techniques, and structured resolution steps that support healthier workplace interactions. Through guided examples and scenario-based learning, you will learn how to identify triggers, manage emotions, and approach confrontational situations with clarity. By the end of the program, you will feel prepared to apply practical conflict management strategies in real professional contexts.
Learning Objectives:
By the end of this course, you will:
- Recognize different conflict patterns and triggers.
- Understand your own conflict style and how to adapt it.
- Communicate clearly and assertively during difficult interactions.
- Apply de-escalation techniques to reduce tension.
- Use a structured method to resolve conflicts effectively.
- Approach confrontation with greater confidence and clarity.
- Build healthier and more collaborative team relationships.
Target Audience:
Managers, HR teams, leaders, and professionals.
Why is it the Right Fit for You?
This course is ideal for anyone who wants to build confidence in handling interpersonal challenges at work. It provides practical tools that can be applied immediately in real situations to reduce tension and improve communication. The content is structured to address both emotional and strategic aspects of conflict, making it suitable for leaders and professionals at all levels. Our approach ensures you gain clear, actionable methods rather than theory alone. By the end of the session, you will have a toolkit that helps you navigate confrontations with professionalism and composure.
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Looking to strengthen your team’s ability to manage conflict effectively?
We provide in-house training that can be tailored to your team's roles, workplace culture, and specific challenges. Whether your organization needs help with communication, conflict resolution frameworks, or leadership confrontation skills, we customize the content to ensure maximum relevance. Our tailored approach helps teams build consistent conflict management practices across the workplace.
📧 Contact us today to schedule a customized in-house session:
Agenda
Module 1: Understanding Conflict Dynamics
Info:
• What triggers conflict
• Types of workplace conflict
• Emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info:
• Thomas-Kilmann Conflict Model
• Strengths and risks of each style
• Identifying your default style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info:
• Assertive vs passive vs aggressive communication
• Using neutral, clear language
• Listening techniques
• Role Play
Module 4: De-escalation Techniques
Info:
• Staying calm under pressure
• Recognizing escalation cues
• Redirecting emotional conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info:
• Step-by-step resolution framework
• Setting expectations and boundaries
• Working toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info:
• Approaching tough conversations
• Handling defensiveness and pushback
• Reframing negative interactions
• Role Play
Module 7: Conflict Prevention Strategies
Info:
• Setting norms and team agreements
• Proactive communication habits
• Encouraging open feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info:
• Common workplace conflict scenarios
• Leadership responsibilities in conflict
• Long-term relationship building
• Case Study
Event Venue & Nearby Stays
regus MA, Boston - Federal Street, 101 Federal Street #Suite 1900, Boston, United States
USD 560.73 to USD 726.65
